3368 Tates Creek, Lexington, KY 40502
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Chase Branch Customer Reviews
Reviewed By Camille W. Oct 1, 2013
Awful, unprofessional, a lot of CYA
I was attempting to make a deposit for my son, he is ill and is not able to make money decisions. I did a POA in August, 2012. I went to the bank in October, 2013 and they stated that I didn't do a POA, nothing was on file. I went home and got their paperwork to show them that it should be on file. They lost the paperwork, tried to tell me I'm wrong. They called my ex-husband to discuss the situation. I told them to apologize to my ex for THEIR mistake. They simply hung up on him. As of today, the issue is still not resolved. Chase has violated every privacy compliance rule I can think. Their apparent motto is CYA, they can't even do that right.Thank you for your feedback Is this review helpful?