Chase Hikes Point
2943 Richland Ave, Louisville, KY 40220
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Chase Branch Customer Reviews
BReviewed By Brokefornow Nov 1, 2013
Banked with them for 6 years. Out of nowhere closed my account. Gave no info why. I have to wait 10 days for my money.
After several transactions declined (embarrassingly), I called customer service. They informed me 2 things. My account has a restriction placed on it and will be closing, and that 1 cannot access my funds until they send me a check after 10 business days. I asked why they are closing my account. They said it is in the account contract that Chase can close an account with no notice, reason or information disclosed. Funny that these things aren't mentioned when you open the account. I have had a good relationship with this bank for 6 years, have spoken with management commending their customer service reps and have not violated any policy whatsoever. I guess if they just don't want your business they get to keep your money from you and not tell you about it. Do not bank with Chase. They have too much power over your money.Thank you for your feedback Is this review helpful?