Chase Detroit Main
611 Woodward Ave, Detroit, MI 48226
Downtown LocationGet Directions
Chase Branch Customer Reviews
Reviewed By AlanP Jan 24, 2014
A real problem.
I co-signed a Loan for my brother at Chase Bank, hoping to help his credit. To get a better rate, I put $20k in a 84 month CD at Chase Bank as collateral.
My brother lost his job and went on Social Security. As I didn't need the Loan, I paid it off in full May 2012. The CD matured on Sunday 12 January 2014. As of today 24 January 2104, Chase Bank will not allow me to cash the CD in, because internally they still have it as on hold as collateral by their Legal Department.
So to be clear. They failed internally to release a CD Lien for a paid in full Loan, for a period of a year and a half. And when they discovered their error, they have not corrected the mistake in a two week period. Do you want to Bank with someone so incompetent and lacking in Customer Support Awareness?Thank you for your feedback Is this review helpful?