Chase Astor Place
26 Astor Pl, New York, NY 10003
East Village LocationGet Directions
Chase Branch Customer Reviews
Reviewed By Kathy H. Dec 18, 2013
Our accounts were set up at this very branch. When my husband used their ATM to check our bank balance last week, he became a victim of the skimming device as our entire balance was wiped out by multiple transactions on the same night. Upon discovering that this week, he came in to report the fraud and their initial response was basically F* you, they we're authorize transactions. Then when he came back to protest, a different person said it might be a skimming fraud but we'd need to raise police report and get them to look at the security camera footage. What the?
Why can't the bank take ownership of their own security and access their own footage? We're also concerned others may have also been victimized but the bank obviously doesn't give a white since it's not their money, so very disappointed in their responses and lack of ownership!Thank you for your feedback Is this review helpful?