Chase Avery Ranch and Parmer Ln
15004 Avery Ranch Blvd, Austin, TX 78717
Avery Ranch Commercial Northeast LocationGet Directions
Chase Branch Customer Reviews
Reviewed By VeryFrustrated Jul 28, 2014
Horrible Customer Service
I have had a Chase credit card for over 10 years. In June, I accidentally scheduled 2 payments, caught it in time to stop payment on the 2nd through my bank.
I continued to pay Chase, but didn't realize the stop payment caused my July payment to be rejected. Chase acted as if they had no history on me, stopped my credit card from being used. I went to my bank to cancel the Chase stop payment request, called Chase multiple times to let them know what happened, but they acted as if I was a brand new customer, and marked my card as "void" until my payment processed.
They don't know anything about building customer relationships, their customer service sucks....Thank you for your feedback Is this review helpful?