Chase Janesville Main
100 W Milwaukee St, Janesville, WI 53545Get Directions
Chase Branch Customer Reviews
Reviewed By David T. Dec 20, 2013
Good Service until this past week
I have been with Chase Bank since October of 2009. On Monday, December 16, 2013, I received and deposited a check from my aunt in the amount of $100.00. The next day my account showed that the money was available for use.I made a few charges against that $100.00 thinking everything was good. When I checked my balance on Thursday, December 19, I had a balance of -$82.25. When I looked at my account activity I saw that the check I had deposited had been returned with the reason of "unable to locate TRN" When I called customer service I was told that the originating bank had refused to honor the check. I called my aunt who had written the check and she called her bank. She was told by her bank that Chase Bank had never presented the check to them to be honored. I called customer service back and was told that the check was being presented that day (Thursday still) and that they had made the funds available to me on Tuesday "as a courtesy." I was also told that the check had to be "reviewed" and that is could take 2 weeks to 6 months to review and honor a check. I was on the phone for approximately 2 hours trying to get Chase to fix the problem, since this was their mistake. They even told me that if they had presented the check to the originating bank and were told that the funds were available and the check would be honored, they would not be adjusting my account.Thank you for your feedback Is this review helpful?