Citizens Business Bank Fontana Branch
9244 Sierra Avenue, Fontana, CA 92335Get Directions
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Citizens Business Bank Branch Customer Reviews
CCReviewed By cary c. Mar 18, 2014
"Citizens Business Bank is committed to creating and maintaining loyal customer relationships by meeting and exceeding our customerâ??s expectations."
That mission statement is laughable. Our non-profit had an account for decades, and recently our only expectations from your bank are rude, uncaring and incompetent employees and ridiculous fees... in that respect, you constantly exceed expectations.
We are reconciling our February statement - as we are finally able to close out this checking:
There is a charge on 2/26 for $27.34 for deposits made in January, even though there were no deposits, and a $19 service charge with ABSOLUTELY no explanation whatsoever.
We are non-profit organization that serves the youth of Fontana and cannot afford these constant, frivolous charges. That, combined with poor customer service, lack of branches and no Saturday hours forced us to take our business elsewhere.
It's a shame that the relationship that started decades ago between two Fontana organizations became meaningless to this big corporation.Thank you for your feedback Is this review helpful?