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C+ MyBankTracker Rating

Comerica Bank Mesa - Riverview Branch

925 N Dobson Road, Mesa, AZ 85201

Mesa Grande Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number (480) 964-4888

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Comerica Bank Branch Customer Reviews

1 out of 5 stars
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    C
    Reviewed By cheld123 Jul 13, 2017

    Do not get a HELOC from Comerica

    We obtained a HELOC from Comerica in December 2017. Since then it has been a nightmare trying to gain access to the money. I wrote a check from the account but the loan department would not approve it. The HELOC department did not even have record of our HELOC account. In addition, at the time, there were some type of changes at the bank and I was directed to several numbers to call. I finally went to the VVL branch. I spent 45 minutes at the VVL branch trying to get the loan department to approve the amount (not even near the full line of credit) since the Mesa branch is too far from my home. Finally, the branch (also after several attempts and numbers to call), reached someone in the correct loan department. The bank approved the check amount finally -- even though the loan department would not.

    Since then, it has been a nightmare trying to get the money. The computer system is antiquated. You cannot transfer from the HELOC to the Comerica checking. Additional HELOC checks were sent to the wrong address (figure that one out), and after filling out an interest only form (at the beginning of the process and again in June), the full amount is still being deducted.

    The first six months is a great interest rate...too bad you cannot get the money out from the account. I specifically needed the amount for home things, but every time I tried to use it immediately, it was not approved (very embarrassing). I was told I would have to go into the branch for approval. Does not make sense at all. I was told to use the debit card...which defeats the purpose of using the money conveniently. Many vendors charge a high percentage to use a debit card.Plus...it probably would not have worked.

    Avoid the HELOC from this bank. You cannot get the money anyway.

    Sincerely,
    Disappointed customer

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