Comerica Bank San Diego-Hillcrest Banking Center
412 Washington St, San Diego, CA 92103
Hillcrest LocationGet Directions
Comerica Bank Branch Customer Reviews
Reviewed By criddar Jun 20, 2013
Absolutely Bottom of the Barrel in Banking
Stay away, unless you enjoyed banking in the 90's.
The people who work inside the branch are really nice, but unfortunately, they'll tell you themselves they are kind of at the mercy of a corporate office that has out of date, slow, unreasonable policies that haven't changed in 20 years.
Plus, if convenience or the use of technology are important to you, Comerica will frustrate you.
Let me illustrate: Our first check deposit at the ATM was held for 5 business days while it went through. Other banks have systems that communicate electronically with other banks, so your check clears in a day, maybe two. Not Comerica. Their antiquated systems still use old ways of verifying funds that can take a week.
Or how about this example: I tried to deposit a check from another person at another institution that had insufficient funds. Comerica's response? They froze OUR debit cards, locked us out of OUR online account, and froze all 4 accounts we have with them --- without a courtesy call or notice! I found out while trying to use my debit card at a store. Embarrasing!
So after a phone call, they provided me with a way to resolve everything and I promptly followed their steps that very day. It did not work. They told me somebody from a corporate office would call me to get things resolved. She didn't. I left four messages with her over two days. None were returned. It is now 5 business days, one whole week later, and my wife and I still cannot access our own money.
If the possibility of what happened above doesn't freak you out, then let me finish the job. When I work with the employees at the branch, they are as baffled as I am, and have no idea how to resolve things.
Worst experience ever. Don't buy into the sales talk about them being small so they can do more personalized banking. They are a national bank that keeps a small appearance so they don't have to spend money on things like technology, integration, informed employees, or more branches and ATMs.Thank you for your feedback Is this review helpful?