Comerica Bank Campau Square Branch
99 Monroe Avenue Nw, Grand Rapids, MI 49503
Downtown LocationGet Directions
Comerica Bank Branch Customer Reviews
Reviewed By Kevin W. Jul 1, 2012
"Not Bad" to "Intolerable" over 6 yrs.
Comerica, in short, has more hidden fees and shady policies coupled with grossly outdated measures toward customer service and online technology than any bank I've worked with. A failure to remain competitive, relevant, or remotely interested in assisting customers beyond the minimal places even the average Ebay seller above them in terms of e-commerce experience.
Limited banking hours/locations, dated ATM's with unintelligible UI's, unreliable and limited feature via their site, plus poor synchronization with credit card info -thus causing online business transactions to fail or delay, and arduous steps and/or limited training amongst staff to assist in resolving the most basic issues has forced me to move my accounts. Business and personal. At this point I feel I could select another bank at random to move my money to and land a better relationship.
While I fully intend to research I can say without a doubt that Comerica's business model will never evolve to become noticeable or reliable in the today’s market. With that, stay clear and educate anyone you meet that’s a customer of Comerica on the benefits of banking elsewhere.Thank you for your feedback Is this review helpful?