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B+ MyBankTracker Rating

Fifth Third Bank Douglas Square Branch

One Merchants Plaza, Oswego, IL 60543

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number (630) 801-7881

Fifth Third Bank Branch Customer Reviews

1 out of 5 stars
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    CC
    Reviewed By Chris C. Jul 17, 2013

    stressful; bank dropped the ball, center people were rude and adversarial; terrible customer service;

    This bank blocked my business debit card for fraudulent activity. (I appreciate that; they were protecting me from cyber criminals.) I called and asked for a replacement card and was told that I would receive one in 10 business days. It did not come in 10 business days as promised. I called and the customer help person told me that no card issued. I was upset because this is totally disruptive of my since I must order and pay for most products and services on line. The customer service call center referred me to a local branch for a temporary ATM card which is of no help whatsoever since I do not need US currency to run my business. I need the ability to pay on line for products and services to keep my business operational. I did call the local branch and left a message then I followed through by calling customer service call center back to get a replacement card. I was very stressed out and disappointed and it showed in my voice. A customer rep named "Chris" did not like my attitude and hung up on me. Finally after much distress I got help from my local branch representative who ordered a replacement card.The branch people were very helpful but the customer service people at the Bank's call center not only dropped the ball but they lacked any empathy, were arrogant and rude. [Redacted]

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