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B+ MyBankTracker Rating

Fifth Third Bank Owosso Main Office Branch

123 North Washington Street, Owosso, MI 48867

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Branch Phone Number (989) 725-4753

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Fifth Third Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By mac2600 Jun 21, 2014

    Incompetence at every level.

    I've had an account with the local branch since I was a child, and through several bank mergers and sales it became Fifth Third. I've got savings, checking, credit card, and mortgage through them. There is not one product that is good. Due to the bank practice of holding deposits, processing every withdrawal before crediting deposits they charge fees and tap my credit card as my overdraft. They consider this a "cash" withdrawal on the credit card, and charge more than double the interest. Which is a complete scam as if I pay more than my minimum balance they post credits to the "cash" balance last, and only after the "purchase" balance is paid in full.

    Several times they have cashed checks written by an out of state church from my account (account numbers are similar). That has made issues with overdrawing my checking account, and resulting in fees and charges to my credit card. When I call to have it corrected I've been verbally attacked by phone reps, and been told it would take 10-14 business days to get my funds returned. When they return the fund to my credit card, they credit purchases not cash. All of this on checks that were withdrawn from my account in error by their employees! It doesn't help to talk to a supervisor/manager, I've tried.

    I also have been treated to incompetence when attempting to refinance my mortgage. Over the phone I'm told about various options that would save a lot of money. Of course I have to leave work early to meet in person to do some paperwork. When I arrive at the location the "mortgage professional" doesn't have the options that were discussed on the phone.

    I'm working to move everything to a credit union. I feel bad for anyone who has ended up banking with Fifth Third. I certainly didn't choose them, got trapped by a bank merger/sale. I don't know why anyone would chose this poor excuse for a financial institution.

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