Fifth Third Bank Dodge Park Branch
11555 Sixteen Mile Road, Sterling Heights, MI 48312
Sterling Heights LocationGet Directions
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Fifth Third Bank Branch Customer Reviews
JBReviewed By jim b. Sep 19, 2013
There are some quality individuals at Fifth Third; however, their corporate culture yields very poor quality in service
I have been a customer of Fifth Third since they purchased Old Kent Bank which purchased Cadillac State Bank - 30+ years ago. I have personal banking, business banking, and investments at Fifth Third and I'm ready to jump ship.
There are some quality people, however, their corporate culture shines through over and over. From inexperienced and undertrained branch staff to indifferent mid level managers, they fall short of true customer satisfaction.
I recently relocated, made advance notice to the bank of my new business office and home, and the new branches don't have a clue who I am, even though I am a "preferred customer". Preferred customer is just lip service.
I am in the process of building a new home and they are not any way shape form efficient or good at navigating any aspect of a construction loan outside of their policies. I've checked with other bankers and associates, and they laugh at me for banking with Fifth Third based on their reputation to get anything accomplished successfully.
In my past mortgage, they failed twice on escrow calculation making wild swings which were unfounded calculations.
Too bad a good they failed at being a good local bank in exchange for being a crappy regional bank. They lose.Thank you for your feedback Is this review helpful?