First Citizens Bank Charlotte South Park Branch
6501 Morrison Boulevard, Charlotte, NC 28211
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First Citizens Bank Branch Customer Reviews
RDReviewed By Renee D. Aug 8, 2012
The Senior Financial Service Rep. at the Morrison Blvd branch in Charlotte, misled us on a 2nd mortgage rate right up until we signed the papers at closing. Prior to the closing and at the closing (with five witnesses present), she confirmed that our interest rate would go down 1/4% once we opened a checking account with First Citizens and set up automatic monthly draft and then the new rate would go into effect within two weeks. After we did this, the rate was not adjusted so when following up with the Senior Financial Service Rep, she resorted to "bait and switch" tactics and claimed we "misunderstood". Her direct report won't even respond and the Ethics Department is stalling. Beware: this is a shady financial institution with unethical employees! It's shocking that they are still in business!Thank you for your feedback Is this review helpful?