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B+ MyBankTracker Rating

First Citizens Bank Olde Raleigh Branch

3231 Edwards Mill Road, Raleigh, NC 27612

Northwest Raleigh Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 919.716.7200

First Citizens Bank Branch Customer Reviews

1 out of 5 stars
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    B
    Reviewed By businessowner Feb 13, 2014

    We encountered deceitful business practices, contradictory actions, unprofessionalism, and outdated banking systems.

    The employees and management of First Citizens Bank, particularly the Olde Raleigh Village branch, have been deceptive, patronizing, and outright insulting. We transferred our multi million-dollar business bank account to First Citizens (FC) from a larger institution anticipating a friendly, local atmosphere with attention to detail and a personable staff. Unfortunately, we encountered a bank that cannot complete basic banking needs. FC repeatedly frustrated our company and our customers with its archaic banking structure and rude, offensive employees.

    There is a lack of transparency and communication, from the tellers, to the Operations Manager (a teller with too much power), to the Branch Manager (newly transferred with no understanding of how FC works), to the apparently non-existent Regional Operations Manager.

    When reviewing our proposal before opening the account, we were told that their outdated (circa 1998) business web portal, would be updated in a month or two; however, this never occurred. There is no live account updating so it is always a day behind. There is no way to see who sent a wire without paying a $5.00 research fee PER wire, which can only be requested at the branch where the account was created. There is no way to see to whom a wire was sent. There are no check images on statements unless you pay $30 per month, which can only be initiated on the day of account creation.

    It is difficult to understand how First Citizens can successfully exist with this lack of infrastructure, technology, professionalism, integrity, and honesty. No manager seemed to be interested in our business. This consistent poor performance contrasts greatly with our new bank. I strongly discourage anyone from opening any account here due to the horrific experiences we had and the deceitful nature of some employees.

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