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B+ MyBankTracker Rating

First Citizens Bank Augusta Street Branch

2201 Augusta Street, Greenville, SC 29605

Augusta Street Area Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number (864) 240-5880

First Citizens Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By pamelahoyt Aug 25, 2016

    Busineses Don't bother - Horrible customer service

    I've been with First Citizens with the 2 business that I am co-owner of in Greenville for many years. For a bank that was founded on "helping small businesses grow and suceed" they are quite comical since they are not helpful at all. A bank should partner with a business to help and work with them. Instead I have had years of battling every little incident and constantly hear them pass the problem off to someone else. If my business should encounter a problem with credit card processing, online access, account withdrawals, etc, I always felt like there was NO help to be found at First Citizens. Are we just not BIG enough? One company has been in business for 52 years and the other for 8 years - we're doing something right! As much of a headache as it is, I will move both companies to a bank that is helpful and not such a robot. Year after year - No help - EVER! There are much better banks out there! Run from the Augusta Road Branch.

    I wish I had bothered to look at online reviews sooner. I cannot believe the number of sites that rate them a 1 star consistently. Obviously, they are used to this type of outcome since I told Kendra (branch) that I planned to post my experiences of terrible customer service on every media outlet I could find and she replied, "Okay!" The branch manager, Lesley Baker, which has never bothered to meet me did not care to speak to me herself... wow, great business service!

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