First Citizens Bank Lacy Branch
721 College Street, Lacey, WA 98503Get Directions
First Citizens Bank Branch Customer Reviews
GReviewed By Guy_P_Drumm Jul 17, 2016
Let me start by saying that I LOVE that the tellers all know me and treat me more like a friend than a customer!
The tellers coming in that don't know me; Get familiar with me in short order, AND I get a PERSONALLY Signed Birthday Card every year! :-D
I was not happy at first, that Venture Bank (which was also very good!) was taken over by First Citizens; But they won me over!
I have had a few issues which resulted in Over-Draft Fees. Some were not my fault; Some were dumb over-sights on my part.
If the problem was not actually my fault; The fee was forgiven, and I was helped to "Fix" things!
A couple of times that I DID screw up; The fee was forgiven, as it was understood HOW I screwed up, and I was warned that it was a "One Time" Forgiveness! (I learned!)
The way EVERYONE smiles at you, and makes you feel as though you matter, and they care, and they go "The extra mile!" . . . I will never change banks! :-D
It is a shame that I see First Citizens has not gotten a lot of good reviews NATIONALLY; But the Lacey Branch is FANTASTIC!!! (Yelm is good too, but no match!)
Guy P Drumm
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