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B+ MyBankTracker Rating

First Citizens Bank Lacy Branch

721 College Street, Lacey, WA 98503

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Branch Phone Number 360.456.0880

First Citizens Bank Branch Customer Reviews

5 out of 5 stars
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    G
    Reviewed By Guy_P_Drumm Jul 17, 2016

    First Citizens in Lacey, WA is FANTASTIC!

    Let me start by saying that I LOVE that the tellers all know me and treat me more like a friend than a customer!
    The tellers coming in that don't know me; Get familiar with me in short order, AND I get a PERSONALLY Signed Birthday Card every year! :-D

    I was not happy at first, that Venture Bank (which was also very good!) was taken over by First Citizens; But they won me over!

    I have had a few issues which resulted in Over-Draft Fees. Some were not my fault; Some were dumb over-sights on my part.
    If the problem was not actually my fault; The fee was forgiven, and I was helped to "Fix" things!
    A couple of times that I DID screw up; The fee was forgiven, as it was understood HOW I screwed up, and I was warned that it was a "One Time" Forgiveness! (I learned!)

    The way EVERYONE smiles at you, and makes you feel as though you matter, and they care, and they go "The extra mile!" . . . I will never change banks! :-D

    It is a shame that I see First Citizens has not gotten a lot of good reviews NATIONALLY; But the Lacey Branch is FANTASTIC!!! (Yelm is good too, but no match!)

    Sincerely,
    Guy P Drumm
    Precision Piercing

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