First Mid-illinois Bank & Trust, National Association Decatur Branch
100 South Water Street, Decatur, IL 62526
Decatur Central Business District LocationGet Directions
First Mid-illinois Bank & Trust, National Association Branch Customer Reviews
Reviewed By eric59 Jul 20, 2013
The staff are willing and ready to serve you
My husband and I worked for so many years to different companies. We always want to have our own business, so we don't have to work to other companies, but we do not have enough savings to start our own business. First Mid - Illinois is the only bank who loaned us the money, and now we have been in the rental business successfully for about 9 good years.
The staff are always friendly and willing to serve us every time we go to the bank. Plus so far our monthly bank reconciliation statements are always on time,and always right on the money - meaning no mistakes compare to the banks that I had in my past experienced. Yes they have a drive through windows with a friendly staff ready to serve you.
The staff are very professional willing to listen to your problems, what you want to do in the future as far as projects goes, and give you the answer within 3 days not weeks.
My daughter even have a house loan there without a lot of hassle - meaning without many months of waiting for their answer. They know that they will get their money base on my daughter's credit report, although she is a first time home buyer.
I would highly recommend this bank to my family, relatives, friends, and to a complete stranger especially if you are planning on switching to another bank or new in town looking for the best bank. This would be a bank to open a new account, get a loan etc.
Because of my 9 years experience to this bank, and comparing this bank to all the banks that I had in the past started when I was in my teen up to now that I am in my late forties I will give this bank a 5 star review base on their trustworthiness, promptness, cleanliness, professionalism, and loyalty.
Customer service is always excellent, bank rates are super, online banking is great, fees and charges are excellent, and overall all everything are excellent so far. the bank always treated me as a valued customer, plus they go above and beyond my expectations as far as providing me what I needed.Thank you for your feedback Is this review helpful?