First Midwest Bank Higgins Road Financial Center

8501 West Higgins Road, Chicago, IL 60631

O'Hare Location

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Branch Phone Number (773) 693-6600

First Midwest Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By Elaine Oct 30, 2013

    Unprofessional, Unorganized, left hand does not know what right hand does

    They failed to provide me with basic protection on their own debit card when I made a purchase which I later learned was based on misleading representations of the merchant. The bank refused to reverse the charge despite being provided with proof of my having returned the product via FedEx.
    This bank is pathetic and run by a branch manager who reneged on her own representation that once provided with proof of return, I would be refunded my money. She is an amateur. Instead she was unduly concerned about merchant who I filed a complaint about with Better Business Bureau as the merchant, [Redacted] in Northbrook, Illinois has stubbornly refused to refund $64.40. I suspect she did this to cultivate them as a corporate client. As a result of this unprofessional experience, I closed all three of my accounts entirely with this bank. I expect my bank to work with me, not against me as this bank did.

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