First Tennessee Bank Jonesborough Branch
401 West Jackson Blvd, Jonesborough, TN 37659Get Directions
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First Tennessee Bank Branch Customer Reviews
KBReviewed By Kevin B. May 10, 2014
We had been customers of First Tennessee for 14 years, both personally and with our business accounts. After acquiring businesses in Florida, we needed a bank that had branches in both states, near all of our offices. So we closed out all of our First Tennessee accounts in June 2012. Somehow they let a charge go through our closed account in October 2012. It wasn't until March 2013 that they notified us of the monthly charges, overdraft charges, and late charges they tacked on to our account!
After speaking with someone in their customer relations department, they told us they would send us a breakdown of the charges. All we got was a listing of the charges with all the additional late fees, etc. Then, we started getting calls from a collection agency! The sad news is that the easiest thing to do is to pay the amount due - about $250 - because not only can you not call someone, but when you do they don't have the previous notes from your conversations with other representatives! Terrible customer service at First Tennessee Bank!Thank you for your feedback Is this review helpful?