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C+ MyBankTracker Rating

HSBC Bank Seventh Avenue Branch

550 Seventh Avenue, New York City, NY 10018

Midtown Location

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number 1.800.975.HSBC(4722)

HSBC Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    L
    Reviewed By l . Oct 7, 2013

    awful

    I had a premiere account at HSBC and I had exceptional service. However when it came time to close my account, the experience was disastrous. The agent kept continuously trying to sell me on additional products when I was in a rush to catch a flight, had conveyed this to her, and yet I still got resistance with closing my account. Several months - possibly a year or two later, I was still receiving documents from HSBC about an open account. Every time I tried to call, I was placed on hold for an enormous length of time. When I got a letter about the "payment" date on my account changing, I called HSBC again. They verified that this was an inactive account and kept transferring me to other agents. As of now, I have been on hold for 53 minutes to close an account which has been inactive for over a year. Although I initially had a positive experience banking with HSBC, my experiences with closing an account with this bank has been horrific. I would never, ever recommend this bank to anyone. And I would never open an account with HSBC again. Fifty four minutes on hold now and counting. Unreal.

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