HSBC Bank Thirty-Seventh Avenue Branch
7627 37th Avenue, New York City, NY 11372
Jackson Heights LocationGet Directions
HSBC Bank Branch Customer Reviews
Reviewed By Sorab Mar 9, 2013
Poor customer service and illegitimate fee practices
I am a premier customer with HSBC, their highest level of customer banking level but the bank fails to provide satisfactory customer service to their Premier clients so one can be assured that regular clients get NO service.
I recently started a loan application with them and the whole experience frustrating, confusing and poor. First the bank failed to lock in my rate at a lower rate. Then failed to provide me with loan comittment letter for another 4 weeks. Although they delayed the process by a month, they charged me to extend the rate. Their mortgage specialists don't return calls and the primier relationship manager just transfers you from one call to another and never follows up with any solutions. Save the frustrations and go to some other bank like TD bank who will value you as a customer.Thank you for your feedback Is this review helpful?
Reviewed By Mayaangel Dec 6, 2013
Leaving after 15 years
I have been with this bank for 15 years! Longest relationship ever of any kind surely for me. Their customer service and nickle and diming has gotten so bad for an average Joe like myself that after 15 years I have decided to take my business elsewhere. Not to mention their online banking is the WORST! why does it take days to update an account? The nail in the coffin came for me when I deposited another bank issued check into my account and it took HSBC 10+ days to clear. It was not a personal check mind you, it was a check from another reputable bank. So needless to say my account got over drafted and the fees that came with it. Apparently that's the "norm" when i called to see if i could get all my over draft fees down and of course the answer was a no. This bank is definitely not for an average American with an average paycheck. Use to be a great bank with nice perks like no overdraft fee if you qualified for their select credit line so long you paid it off before the cycle ended. Well. Good bye HSBC.Thank you for your feedback Is this review helpful?