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C+ MyBankTracker Rating

HSBC Bank City Hall Branch

335 Broadway, New York, NY 10013

Lower Manhattan Location

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Lobby Hours
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not available
Drive-Up Hours
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Branch Phone Number 1.800.975.HSBC(4722)

HSBC Bank Branch Customer Reviews

2 out of 5 stars
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  •  
    S
    Reviewed By Stella Aug 7, 2013

    Dispute a transaction

    I've deposited a check. The receipt came out in less amount then the check. For 3 days and it's still not solved. Such a simple matter, takes "years". I've been on the phone with the bank for 4 hours yesterday for such simple matter and problem still not solved. You call 1-800 number and they barely speak English. Run from HSBC as fast as you can.

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  •  
    C
    Reviewed By crepeescape Jun 11, 2014

    Blocking card on vacation 4 times

    Before I left for vacation, I call HSBC for told them I would be in vacation in France and Italy for 15 days. They add a note on my card for avoid blocking but unfortunately in 15 days they blocked my card 4 times. My first day in Paris, I needed to run to HSBC in Champs Elysee for them to call the fraud people. They said that they see my note but they block the card anyway, I ask them on the phone do not block again since I am in France, they say all right. They block the card anyway after one purchase for $12 in store, and it was on the weekend so I need to find the way to call them, they say my card will work again in 2 minute but they didn't unlock and I need to call them again the next day.

    They say they forget to reset the card, them they block the card after hotel charge again -- I was upset. They are ridiculous and they have note who saying I was in Europe but they push me to run everywhere on vacation to unlock my card, also on the phone they ask me if I am really in France because they believe someone use my card in France. I say, "Yes it's me" and I was upset after them, block my card for $12, they do that 4 times it was very abusive, I fell like they do that on purpose, very bad, stay way from them when travel, they going to block your card like a game. Also they don't 24/7 customer service for help specially in France who need to wait 1pm in France (7am in US) with no money for call them and it is not free.

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