HSBC Bank City Hall Branch
335 Broadway, New York, NY 10013
Lower Manhattan LocationGet Directions
HSBC Bank Branch Customer Reviews
Reviewed By Stella Aug 7, 2013
Dispute a transaction
I've deposited a check. The receipt came out in less amount then the check. For 3 days and it's still not solved. Such a simple matter, takes "years". I've been on the phone with the bank for 4 hours yesterday for such simple matter and problem still not solved. You call 1-800 number and they barely speak English. Run from HSBC as fast as you can.Thank you for your feedback Is this review helpful?
Reviewed By crepeescape Jun 11, 2014
Blocking card on vacation 4 times
Before I left for vacation, I call HSBC for told them I would be in vacation in France and Italy for 15 days. They add a note on my card for avoid blocking but unfortunately in 15 days they blocked my card 4 times. My first day in Paris, I needed to run to HSBC in Champs Elysee for them to call the fraud people. They said that they see my note but they block the card anyway, I ask them on the phone do not block again since I am in France, they say all right. They block the card anyway after one purchase for $12 in store, and it was on the weekend so I need to find the way to call them, they say my card will work again in 2 minute but they didn't unlock and I need to call them again the next day.
They say they forget to reset the card, them they block the card after hotel charge again -- I was upset. They are ridiculous and they have note who saying I was in Europe but they push me to run everywhere on vacation to unlock my card, also on the phone they ask me if I am really in France because they believe someone use my card in France. I say, "Yes it's me" and I was upset after them, block my card for $12, they do that 4 times it was very abusive, I fell like they do that on purpose, very bad, stay way from them when travel, they going to block your card like a game. Also they don't 24/7 customer service for help specially in France who need to wait 1pm in France (7am in US) with no money for call them and it is not free.Thank you for your feedback Is this review helpful?