Huntington Bolingbrook Branch
333 Quadrangle Drive, Bolingbrook, IL 60440Get Directions
Huntington Branch Customer Reviews
Reviewed By CommonSenseGuy2 Mar 24, 2014
Do not get a mortgage through First Merit Bank!
We are not new to mortgages by any means. As we enjoy our local branch of First Merit Bank, we were curious to see about refinancing our mortgage.
Our mortgage contact in Bolingbrook, IL was the worst from the start. She would rarely return our calls, (but needed everything on her end "right away!") didn't show up for the closing. They didn't let us know that the title company wasn't coming either, so we showed up and waited for more than an hour for nothing. She even lied about our numbers to "get the load through". I wrote to the President and he actually sent me back an insulting, 3 page letter defending her! Yes, the President of the Mortgage Company!
Fine. She lied. The President doesn't care because he got our business. We got a ridiculously low rate and that's what we wanted. Lesson learned.
That was in the past (2013). Now for yet another bad surprise because our First Merit Mortgage person "fudged numbers" on our loan, we just got a letter (March 2014) stating our escrow account is about $2,000 short (about 6 months of taxes she left out of the original documents which was part of the lie I wrote the President about!) and that our payment just went up by $150 a month (about a 16.5% increase in our monthly payment!).
20 years of mortgages, including 3 refinanced, and we have never been more than about $100-$200 short on escrow. But we've never dealt with this corrupt group before, either.
While I'd recommend our local branch for everyday "personal banking" because of the people there, I'd suggest running from any mortgage pitch from First Merit Bank.
If the mortgage person can lie about the numbers and the President of the Mortgage Group defends her actions without even speaking to us, and then the customer gets screwed. Why on God's green earth would you want to go with such a shady mortgage department?
Yes, find another mortgage company. No matter who else you go with, you'll be glad you did.Thank you for your feedback Is this review helpful?