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Huntington Grayslake Branch

480 West Center Street, Grayslake, IL 60030

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Branch Phone Number 847-543-7900

Huntington Branch Customer Reviews

1 out of 5 stars
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  •  
    Reviewed By blongheier Mar 3, 2018

    Hold on my CD for 3 weeks

    I came to Huntington by way of their acquisition of First Merit. I'd been with First Merit since the early 90s and never had any issues. I opened a CD at Huntington three weeks ago, moving $5000 from my savings account. The personal banker told me at the time that in a short while I should see it listed in my online banking profile. Two weeks after opening the CD, it was still not showing there, so I went back to the branch and spoke with another personal banker. She told me it was customary to place a hold on funds for 2 weeks when opening CDs and it should fall off the following Monday. That was 6 days ago, and I still do not see it listed as an account. I called the personal banker on Wednesday to tell her this, and she has not returned my calls. I'd like to know what Huntington is doing with my money!!!!!!!!!!!!!! Why do they need to place a hold on funds that have been held by their bank for 20 years???????????

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  •  
    Reviewed By nisa Jan 7, 2018

    wow huntington WAKE UP

    I've been with Huntington for over 15 years!! And I've never run into any of the issues posted here. Anytime I've gotten over draft fees that weren't warranted and some that were customer service in bank and phone bank usually reversed any charges provided you don't get more than one or two in a certain period..Even my children now have accounts with Huntington.. However I will say of late your customer service reps (personal bankers) in bank at least aren't as well trained..as the tellers of the past while these people are trained to do other baking besides just teller work.. They aren't being trained well or they aren't retaining the information.. Often times after banking with you so long I tell them how to do what I need done.. (But hey after 15 or so years you do pickup a few things if you not careful) anyway my complaint is about the telephone system for making payments to credit card it's antiquated there needs to be a separate number for the credit cards.. It's a huge headache to make an over the phone payment from a non huntingting account, and seems impossible to make one online..a friend needed to purchase something and I allowed her to place on my credit card, but trying to make the payment from her non huntington account was a hassle.. Are you marketing your cards to only huntington banking customers.. (Big mistake if so) anyhow need to update the way you handle your credit cards all together..you don't seem to review these accounts like other credit card companies you don't offer increased credit based on good history instead I'm told I need to fill out a new credit card application?? What's this are you serious! This is not the way you do credit cards.. And being only able to update the rewards program to different accounts every quarter..is totally antiquated you really need to look into how other banking systems run their cards being fairly new to the credit card arena it's understandable that you're still learning how to play this game ..it's a good concept but lacks technology.. In today's world you've really got to tech up or you loose out eventually..I love my huntington banks in bank, in store, and customer care centers but you have to update and update quickly to stay ahead here..most of the complaints listed could be resolved by updating your technology.. Waiting upto 10 days for a replacement card.. That's unheard of in today's banking world for credit card holders.. Come on Huntington Give me more reasons to rave about you.. Be the bank that lured me all those years ago... update the technology..and take time to train these people..hire good people..and you can only do that by paying better you only get what you pay for these days.. You pay crappy you're going to get crappy help thats just the way it is these days..and you also need to take away the list of goals your bankers need to hit..give them incentives for selling those items but don't make them goals if they concentrating on trying to sell all the other non banking crap they aren't focusing on the needs of the customer.. More and more customers are banking online they aren't standing in your bank lines so really how do you think these bankers can hit the goals your setting for them..with fewer in face customers..times have changed you must change to or your going to get left behind..trying to stuff new products like insurance and whatever else you're trying to sell down your customers throats only makes them go elsewhere. Mostly when you see a face to face customer they likely have an issue and aren't in a mood to be getting sold anything anyway..get out of your fancy offices come down to the banks and see what your bankers, tellers, and customer services agents are doing.. And you will see how things can be done better..stop looking at the charts see your people! After all these years I know that your employees are some of the hardest workers eager to provide the best in customer satisfaction let them do it without all the constraints! And you will extend beyond Ohio, MI, and IN..

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  •  
    Reviewed By bisy Jan 5, 2018

    WORST BANK KNOWN TO MAN!!!

    RUN AS FAST YOU CAN..QUICK!!!
    DO NOT PUT YOUR MONEY INTO THIS ILL OPERATED BANK! THEYRE THE MOST INCOMPETENT AND RUDE SET OF PEOPLE IVE EVER SEEN OPERATE A BUSINESS THAT REQUIRES SOME CUSTOMER SERVICE SKILLS! I WORK FOR THE OHIO STATE UNIVERSITY(HUGE CONTRACT) AND I WILL BE ADVISING OUR BUSINESS UNIT TO RETHINK THIS PARTNERSHIP! I REQUESTED AN OSU DEBIT CARD YESTERDAY EVENING AND WAS TOLD MY CURRENT CARD WOULD BE OK TO USE. WELL WHEN I GO ONLINE TO MAKE A TRANSFER USING GOOGLE WALLET IT GETS FLAGGED AS FRAUD BECAUSE THE EXPIRATION AND CVV CHANGED! BASICALLY I CAN MAKE CARD (SWIPE) PURCHASES BUT HAVE TO WAIT TO GET MY CARD FOR ONLINE PURCHASES. HOW LONG WILL IT TAKE? OH JUST 5-10 BUSINESS DAYS! HUH? OH AND MY MONEY IS IN LIMBO AND I DONT KNOW HOW TO GET IT BACK!!! LMAO. THIS WAS NOT EXPLAINED TO ME!!! ONE BRANCH FORGOT TO GIVE ME MY LICENSE BACK AND LEFT IT IN THEIR COPYING MACHINE SO I HAD TO DRIVE 45 MINUTES TO GET IT! THEYVE OPENED TWO CHECKING ACCOUNTS WITHOUT MY AUTHORIZATION AND CHARGED ME A FEE TO CLOSE THE OTHER. THE BRANCH MANAGER WAS SUPPOSE TO REVERSE IT. HE WOULDNT EVEN THOUGH THE NOTES SAY TO, SHOW THE HISTORY AND HE WAS LITERALLY ON THE PHONE WITH CUSTOMER SERVICE AND DISREGARDED THEIR APPROVAL! THEY HAD TO CLEAR THE FEE THEMSELVES! ANY ADVERTISEMENT YOU SEE ONLINE/TV IS A LIE! AND I WOULD SAY 5/5 BRANCHES IVE EVER BEEN TO AND 100% OF THE PHONE CS SUPPORT ARE NOT PROPERLY TRAINED OR REPRIMANDED FOR PROVIDING THE TYPE OF ILL QUALITY SERVICE THEY THINK IS NORMAL! THIS PLACE NEEDS TO BE RESTRUCTURED, REORGANIZED, AQUIRED BY A COMPETITOR LIKE CHASE OR JUST SIMPLY SHUT DOWN!! AS I INITALLY STATED, RUN, RUN, RUN AS FAST AS YOU CAN! IF I COULD RATE THIS -100 THAT WOULDNT EVEN GIVE THE PUBLIC A FAIR UNDERSTANDING OF HOW TERRIBLE THIS BANK IS!!

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  •  
    Reviewed By bisy Jan 5, 2018

    WORST BANK KNOWN TO MAN!!!

    RUN AS FAST YOU CAN..QUICK!!!
    DO NOT PUT YOUR MONEY INTO THIS ILL OPERATED BANK! THEYRE THE MOST INCOMPETENT AND RUDE SET OF PEOPLE IVE EVER SEEN OPERATE A BUSINESS THAT REQUIRES SOME CUSTOMER SERVICE SKILLS! I WORK FOR THE OHIO STATE UNIVERSITY(HUGE CONTRACT) AND I WILL BE ADVISING OUR BUSINESS UNIT TO RETHINK THIS PARTNERSHIP! I REQUESTED AN OSU DEBIT CARD YESTERDAY EVENING AND WAS TOLD MY CURRENT CARD WOULD BE OK TO USE. WELL WHEN I GO ONLINE TO MAKE A TRANSFER USING GOOGLE WALLET IT GETS FLAGGED AS FRAUD BECAUSE THE EXPIRATION AND CVV CHANGED! BASICALLY I CAN MAKE CARD (SWIPE) PURCHASES BUT HAVE TO WAIT TO GET MY CARD FOR ONLINE PURCHASES. HOW LONG WILL IT TAKE? OH JUST 5-10 BUSINESS DAYS! HUH? OH AND MY MONEY IS IN LIMBO AND I DONT KNOW HOW TO GET IT BACK!!! LMAO. THIS WAS NOT EXPLAINED TO ME!!! ONE BRANCH FORGOT TO GIVE ME MY LICENSE BACK AND LEFT IT IN THEIR COPYING MACHINE SO I HAD TO DRIVE 45 MINUTES TO GET IT! THEYVE OPENED TWO CHECKING ACCOUNTS WITHOUT MY AUTHORIZATION AND CHARGED ME A FEE TO CLOSE THE OTHER. THE BRANCH MANAGER WAS SUPPOSE TO REVERSE IT. HE WOULDNT EVEN THOUGH THE NOTES SAY TO, SHOW THE HISTORY AND HE WAS LITERALLY ON THE PHONE WITH CUSTOMER SERVICE AND DISREGARDED THEIR APPROVAL! THEY HAD TO CLEAR THE FEE THEMSELVES! ANY ADVERTISEMENT YOU SEE ONLINE/TV IS A LIE! AND I WOULD SAY 5/5 BRANCHES IVE EVER BEEN TO AND 100% OF THE PHONE CS SUPPORT ARE NOT PROPERLY TRAINED OR REPRIMANDED FOR PROVIDING THE TYPE OF ILL QUALITY SERVICE THEY THINK IS NORMAL! THIS PLACE NEEDS TO BE RESTRUCTURED, REORGANIZED, AQUIRED BY A COMPETITOR LIKE CHASE OR JUST SIMPLY SHUT DOWN!! AS I INITALLY STATED, RUN, RUN, RUN AS FAST AS YOU CAN! IF I COULD RATE THIS -100 THAT WOULDNT EVEN GIVE THE PUBLIC A FAIR UNDERSTANDING OF HOW TERRIBLE THIS BANK IS!!

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  •  
    Reviewed By tomb Nov 7, 2017

    Worse bank I have ever dealt with

    My Huntington branch is in a Giant Eagle grocery store. I shop on Thursdays and do my banking there too. I usually use the ATM because they rarely have more than one teller. At least on Thursdays that is the case. I might add that they also service their ATM on Thursdays. So it is hit or miss. On 11/02/2017 I went to this ATM, went through all the motions, all the way up to dispensing my cash. Only, no cash! Got the tellers attention but had to get in line to talk to him about it. He went into a back room came back and told me that the money had been taken from my account and that I would have to file a dispute. This could take up to 5 business days to put the money back into my account. It was taken out of my account in a matter of seconds. Go figure. Just called customer service to check on the status of the dispute and the young lady told me it would take at least 10 business day to get settled. I told her I needed the money sooner than that and she said, sorry but that is our policy and that is how long it is going to take. Told her she didn't need to be rude about it. I ask to speak with a manager and she told me the manager would tell me the same thing. I ask again to speak with a manager. She put me on hold for about 30 seconds and I was disconnected. What now? I will close out one of my accounts tomorrow and use the money to open an account with another bank. Goodbye Huntington, it is your customers that keep you afloat. Hope you figure that out before you go under

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  •  
    Reviewed By JimmyG Sep 18, 2017

    Interrogations and Holds on Bank Accounts.

    A while back I Opened a Savings account, thinking this would be a safe place to keep my money. So I deposited $18,000.00 into a new savings account. Everyone was happy. The next day I found some extra money at home so I deposited another $10,000.00. (( This is all CASH by the way.)) So I get a alert on my account that I did not provide where I obtained this money from. ( As if it is any of there business) SO they tell me they are putting a hold on my account till I can prove that the money is mine. Told by the manager that they would put the money in a fund and I would have to prove that the CASH was Mine.??? If I could not prove this the Huntington Bank after so many days would claim these funds as their own. So I immediately contacted the teller and was told I had to Inform them on Monday to pick up my money on Wednesday to close my account. ( I did just that). Now every month I take out (two, four, six) thousand dollars from my checking account and put it elsewhere. Not trusting the Huntington Bank any more. So I try to keep a low amount in the checking account. Never knowing when they will try to attach my funds again. I am sixty-eight years old if I want to horde my cash I can horde my cash. None of the banks business. Now every time I remove $2000.00 at a transaction at the bank I get interrogated as to what my plans are for this money. Sad thing most banks are doing the same thing. (Looking for suggestions as to a safe place to keep money !) The answer is NOT Huntington Bank!

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  •  
    Reviewed By blongheier Mar 3, 2018

    Hold on my CD for 3 weeks

    I came to Huntington by way of their acquisition of First Merit. I'd been with First Merit since the early 90s and never had any issues. I opened a CD at Huntington three weeks ago, moving $5000 from my savings account. The personal banker told me at the time that in a short while I should see it listed in my online banking profile. Two weeks after opening the CD, it was still not showing there, so I went back to the branch and spoke with another personal banker. She told me it was customary to place a hold on funds for 2 weeks when opening CDs and it should fall off the following Monday. That was 6 days ago, and I still do not see it listed as an account. I called the personal banker on Wednesday to tell her this, and she has not returned my calls. I'd like to know what Huntington is doing with my money!!!!!!!!!!!!!! Why do they need to place a hold on funds that have been held by their bank for 20 years???????????

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  •  
    Reviewed By Coolfox Oct 19, 2017

    Beware of their False Promo advertising!

    I open up a saving account and was told that the money had to be in the account for 60 days,which it was,and record prove it.They refuse to give me my promo amount,and claim I did not have the money in the account,and they talk like a robot,and the bank taught them well.They are not for consumers,and believe me, I have done banking with many banks,and this is the worst bank experience I have in 40 years.Strongly advise tonot do banking with them

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  •  
    Reviewed By JimmyG Sep 18, 2017

    Interrogations and Holds on Bank Accounts.

    A while back I Opened a Savings account, thinking this would be a safe place to keep my money. So I deposited $18,000.00 into a new savings account. Everyone was happy. The next day I found some extra money at home so I deposited another $10,000.00. (( This is all CASH by the way.)) So I get a alert on my account that I did not provide where I obtained this money from. ( As if it is any of there business) SO they tell me they are putting a hold on my account till I can prove that the money is mine. Told by the manager that they would put the money in a fund and I would have to prove that the CASH was Mine.??? If I could not prove this the Huntington Bank after so many days would claim these funds as their own. So I immediately contacted the teller and was told I had to Inform them on Monday to pick up my money on Wednesday to close my account. ( I did just that). Now every month I take out (two, four, six) thousand dollars from my checking account and put it elsewhere. Not trusting the Huntington Bank any more. So I try to keep a low amount in the checking account. Never knowing when they will try to attach my funds again. I am sixty-eight years old if I want to horde my cash I can horde my cash. None of the banks business. Now every time I remove $2000.00 at a transaction at the bank I get interrogated as to what my plans are for this money. Sad thing most banks are doing the same thing. (Looking for suggestions as to a safe place to keep money !) The answer is NOT Huntington Bank!

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  •  
    Reviewed By blongheier Mar 3, 2018

    Hold on my CD for 3 weeks

    I came to Huntington by way of their acquisition of First Merit. I'd been with First Merit since the early 90s and never had any issues. I opened a CD at Huntington three weeks ago, moving $5000 from my savings account. The personal banker told me at the time that in a short while I should see it listed in my online banking profile. Two weeks after opening the CD, it was still not showing there, so I went back to the branch and spoke with another personal banker. She told me it was customary to place a hold on funds for 2 weeks when opening CDs and it should fall off the following Monday. That was 6 days ago, and I still do not see it listed as an account. I called the personal banker on Wednesday to tell her this, and she has not returned my calls. I'd like to know what Huntington is doing with my money!!!!!!!!!!!!!! Why do they need to place a hold on funds that have been held by their bank for 20 years???????????

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  •  
    Reviewed By Betty R. Jan 10, 2013

    7% Fdic Sales Scam

    I had a cd come due and the banker told me all these wonderful things about a 7% guaranteed investment that was fdic insured. If it sounds too good to be true, stay away! I own stocks and mutual funds outside this bank and i know a good stock like at&t. The bank is pushing this product but not telling you the full true.... You're better off buying a good stock than giving them a dime! No more, when this thing matures, i'm out.

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  •  
    Reviewed By john123 Nov 10, 2017

    Worst experience of my life.

    Whatever you do, don't ever go to Huntington Bank for a mortgage. Most incompetent people I have ever met in my life. 6+ months and still no closing date. Worst experience of my life.

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  •  
    Reviewed By ShariW Apr 24, 2017

    FirstMerit to Huntington Bank merger mortgage loan issues

    I didn't want to give them a single star rating, but I admit, they handled my other auto-pays great... just not their own accounts. And my local branch is trying. So a star for effort.

    Since February 2017 (their merger), my payments were due at the exact time as their merger, which could have been the start of this mess, but I'm not certain. Their automated system will not acknowledge that I've been paying my loans on time, but with the old numbers (FirstMerit's... which according to Huntington's merger info they sent out, should have been accepted), although I've also tried to use Huntington's new account # and the same problem occurred.

    The first month (March), I received a statement EVERY DAY for loans I already paid and each day late fees and the bills themselves would double and triple the amount owed (which is pretty impossible considering even if the bill was a week late, of which it was not) it could not triple! I'm trying everything I can think of to get them to acknowledge I've paid. I have the receipts! I have the bank statements that prove they've withdrawn the money! I've gone and physically paid at the local branch office, I've spoke to the branch manage a few times, I've written letters to the main company via their mortgage issue address, I get multiple automated phone calls but no one will clear up this Hell! All of this is their fault and why is their system so unable to deal with a merger? I'm trying a final thing of using money from another bank to transfer to them, as they clearly can't handle a Huntington Bank loan via Huntington Bank money. Please tell me I'm not the only one suffering through this headache?

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  •  
    Reviewed By AmericanConsumer Mar 21, 2017

    High auto loan rates and bad customer service - stay way!

    Stay away!

    I was asked a security question to log onto the site. This was the first time I was ever asked a question in the 7 months I've been logging in. I have no recollection of choosing this particular question - what is the middle name of you brother or sister - I have 4 siblings, i would never choose this question. Anyways, after multiple failed attempts, it prompted me to call customer service, which I did.

    After being on hold for 10 minutes they informed me they can't help me over the phone and that I need to come into a bank and show my ID.

    There are 3 in all of Chicago.

    Thanks for nothing. I've refinanced my auto lowed for a much lower rate. Huntington was 10.30% while I refinance for 3.2% and saved $2000K.

    Go with a different bank - perhaps one that has more than 3 locations in an entire city!

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  •  
    Reviewed By nisa Jan 7, 2018

    wow huntington WAKE UP

    I've been with Huntington for over 15 years!! And I've never run into any of the issues posted here. Anytime I've gotten over draft fees that weren't warranted and some that were customer service in bank and phone bank usually reversed any charges provided you don't get more than one or two in a certain period..Even my children now have accounts with Huntington.. However I will say of late your customer service reps (personal bankers) in bank at least aren't as well trained..as the tellers of the past while these people are trained to do other baking besides just teller work.. They aren't being trained well or they aren't retaining the information.. Often times after banking with you so long I tell them how to do what I need done.. (But hey after 15 or so years you do pickup a few things if you not careful) anyway my complaint is about the telephone system for making payments to credit card it's antiquated there needs to be a separate number for the credit cards.. It's a huge headache to make an over the phone payment from a non huntingting account, and seems impossible to make one online..a friend needed to purchase something and I allowed her to place on my credit card, but trying to make the payment from her non huntington account was a hassle.. Are you marketing your cards to only huntington banking customers.. (Big mistake if so) anyhow need to update the way you handle your credit cards all together..you don't seem to review these accounts like other credit card companies you don't offer increased credit based on good history instead I'm told I need to fill out a new credit card application?? What's this are you serious! This is not the way you do credit cards.. And being only able to update the rewards program to different accounts every quarter..is totally antiquated you really need to look into how other banking systems run their cards being fairly new to the credit card arena it's understandable that you're still learning how to play this game ..it's a good concept but lacks technology.. In today's world you've really got to tech up or you loose out eventually..I love my huntington banks in bank, in store, and customer care centers but you have to update and update quickly to stay ahead here..most of the complaints listed could be resolved by updating your technology.. Waiting upto 10 days for a replacement card.. That's unheard of in today's banking world for credit card holders.. Come on Huntington Give me more reasons to rave about you.. Be the bank that lured me all those years ago... update the technology..and take time to train these people..hire good people..and you can only do that by paying better you only get what you pay for these days.. You pay crappy you're going to get crappy help thats just the way it is these days..and you also need to take away the list of goals your bankers need to hit..give them incentives for selling those items but don't make them goals if they concentrating on trying to sell all the other non banking crap they aren't focusing on the needs of the customer.. More and more customers are banking online they aren't standing in your bank lines so really how do you think these bankers can hit the goals your setting for them..with fewer in face customers..times have changed you must change to or your going to get left behind..trying to stuff new products like insurance and whatever else you're trying to sell down your customers throats only makes them go elsewhere. Mostly when you see a face to face customer they likely have an issue and aren't in a mood to be getting sold anything anyway..get out of your fancy offices come down to the banks and see what your bankers, tellers, and customer services agents are doing.. And you will see how things can be done better..stop looking at the charts see your people! After all these years I know that your employees are some of the hardest workers eager to provide the best in customer satisfaction let them do it without all the constraints! And you will extend beyond Ohio, MI, and IN..

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  •  
    Reviewed By benmin23 Sep 11, 2017

    Huntington bank is risking my livelihood & could care less

    Huntington has a 9 Day hold on a check because they "could not verify funds" okay, that's understandable.I put this $1500 check in on the 6th (last wednesday) received a brief email letting me know there was a hold on my check for 2-5 days and someone would let me know why. I never received any word (email, call ect.) so on Saturday the 9th I called the branch they said they don't know they transferred me to customer service where i was be-littled for my account balance being negative (it was only negative due to health insurance that pulls automatically which is why this check was being deposited in the first place) So, I did as I was told by the rude customer service rep by taking the physical check, my ID, and screenshots of my moms bank account info to the bank. I did this and a day later they released $500 of the $1500 check today (the 11th) . This check was wrote out for $1500 from my mom to assist me in paying my bills during a tough time. I have just started at a new job (3 weeks ago) at the same time my husband had an accident with a chainsaw landing him in the hospital. I have a 2 year old daughter. Rent, 2 car payments, health insurance, car insurance, hospital bills, cell phone, Credit card bills, gas, water, electric, and trash JUST LIKE EVERYONE ELSE. So $500 doesn't even pay my rent. My husband is still not cleared to return to work. Huntington is aware that this check is cutting of my financial well-being and I'm told there is "nothing they can do at this time" I have gave them my moms contact info, my moms banks contact info. They cannot cancel the check, they will not cash it, they will not deposit it. 1/3rd of my money and i'm told I should be happy with that. I'm sure none of the CEOs would be pleased to receive 1/3rd of their salary. I will be looking into Chase. A company who could literally care less if you starve, can't pay your bills, or have no gas because they are holding your money for no reason. They are still stating the reason they are holding the funds is because they can't verify the money but still have NEVER called the bank the check is being pulled from. Oh and better yet, the money was pulled automatically from my parents account, the funds are there. I brought proof as I was told. Complete lack of customer service coming from the holds department and customer service dept. I have been nice, I have been mean nothing has mattered. I have bills to pay and mouths to feed too bad after adjusting my balance I'm left with $200 to decide to pay (A) bill or get groceries.

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  •  
    Reviewed By Vosov Jun 19, 2017

    Poor customer service

    I set up automatic payments for a car loan. I made the first payment manually in May. They required I sign for the auto pay. My next payment was due June 5th, and would have a late fee on June 17th. I sent the signed papers in June 3rd. On the 14th I was sent a letter stating the July payment was set up. Five days later I received a later stating I had a late fee, and I am automatically reported the the credit bureau. Would have been nice to know before the letter telling me they set up an auto pay. That said, I could have sent it earlier.

    I call to pay, and complain about the process, and the customer service agent says "Sir, did you honestly think it would be processed in time?"...that did not help the situation. I don't think I will be getting anymore loans through Huntington Bank.

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  •  
    Reviewed By BryceSchaffer Feb 22, 2014

    Now I'm suing them

    its a tough one but I've definitely got some dirt on them now! lorain county court of common pleas. case no. 13cv181571. I'm about to start a class action and could use all the people they've hurt pertaining to overdraft fees, inaccurate account balances and defective checks. my info is on the docket. please send me a letter and i'll respond by mail or phone if you provide.

    sincerely,
    Bryce Schaffer

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  •  
    Reviewed By Gus1012 Oct 27, 2016

    Do not accept offer on home from this bank!!!!!!!

    I buy renovate and resell homes. I've sold 28 homes and never had a experience like this. Loan officer said buyer was golden, putting 20,000 down on 72,000 loan. Conventional loan. Normally 30 day close in this area. With that much down have had done in three weeks. Day 45 loan officer says buyer needs co signer???? Buyer gets co signer father with 800 credit score,paid off house, good job, paid off credit card. Then after day 60 they say they can't use the co signer because he doesn't have 3 lines of credit. So they want him to have more credit cards or owe money??? WTF. I have never heard of such a thing in my life and I've dealt with over 20 banks in the past. Then they say maybe we can use his payments on utilities. So they turn everything in on day 65. Underwriters say we will know by tomorrow if it will go through. Now on day 70 no responses from bank. Put 1500 in electrical to please buyers,taxes, insurance,house payment,utilities,lawn care,extra 40 hours my life. My money lost because they don't know what the f they are doing. Will never in a million years deal with this bank again. Columbus office.......

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  •  
    Reviewed By Sipeproperties2014 Apr 21, 2016

    WORST BANKING EXPERIENCE EVER!!!

    If I could rate zero stars, I would! I know it is a long review, but please read before trying to get any type of mortgage from Huntington Bank!

    I am a small business owner and was contacted by Huntington Bank asking for my business to give them the opportunity to allow them to service our loan for purchasing rental properties. The offer that they gave was a CRA loan for low to middle income areas and they would give us a mortgage to purchase a rental with no closing fees. This sounded great and we met with the banker several times to discuss. Around Christmas time in 2015, we were preapproved for two home purchases to be used as rentals. These were low priced homes, the total amount financed would have only been around 25,000.00. We chose the bank because of the free closing costs, otherwise getting such a small mortgage would not have made much sense. We were given a closing date by the banker, and were told that another employee may also contact us to gather information. That was fine with us and we talked over the next month with both employees and sent them all the requested information. In mid January, our appraisals were done and we received mortgage commitment. When it got near the closing date, the bank became hard to get ahold of. I had to go down to the branch and find someone to see what was going on. They said that it was in final underwriting and we should be fine. They said they didn't need any more information from me. During the past month of gathering information, they asked for the same documents over and over, even after they were provided. I assumed they had more than enough information to close such a small loan. Closing day came and no word from the bank. We had to get extensions for both deals through our realtor. This happened four more times over the course of four months. Finally, they said that they could not do the deal because I had a vehicle leased through another bank which has been paid in full. The lease was prepaid and no balance was owed. Huntington said they could not complete our loan because they had to factor in a future lease payment to the debt to income ratio. Instead of telling us this weeks or months ago so we could pursue other options, they waited until three days before our fifth closing date to tell us this. We then had to redo the entire closing paperwork, and come up with cash to buy the houses. It was a huge disappointment and we received horrible customer service. This was the worst banking experience I have ever been through and I will never again use Huntington Bank.

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