Huntington Chardon Branch
376 Center Street, Chardon, OH 44024Get Directions
Huntington Branch Customer Reviews
Reviewed By Dalene B. Jul 17, 2013
First Merit "Confidential" Surveys are not Confidential
I visited a First Merit branch to deposit a check. About a week later I received an email from a well known marketing company with a request to participate in a confidential survey about my visit to First Merit. The email stated my survey answers would be treated with the "utmost confidentiality". I answered the questions. A couple of weeks later my boss was in that branch of First Merit and overheard the tellers mentioning my name (first and last) and reading the questions and answers from the "confidential" survey that I had taken. They were making comments about me and my answers to the survey. I contacted First Merit and the marketing company. The First Merit branch manager sent me an email that was more of a justification than an apology. The marketing company said they would investigate. A couple of weeks later the marketing company contacted me at home and explained they had found an embedded code in the data First Merit had sent them that would enable First Merit to back track to the name of the person taking the survey. The marketing company said they had closed that loop hole and it would go into effect the next day. I would imagine First Merit uses more than one marketing firm, so while the one firm has closed the loop hole, I would imagine others have not. So beware of any surveys requests from First Merit. It would appear they are not confidential. I am closing my accounts at First Merit and moving my business to another bank.Thank you for your feedback Is this review helpful?