B+ MyBankTracker Rating

KeyBank Manchester Main Branch

923 Main Street, Manchester, CT 06040

Central Manchester Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 860-645-2627

KeyBank Branch Customer Reviews

2 out of 5 stars
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    Reviewed By Mohawk Dec 30, 2016

    Review of Center Street Branch location, Manchester.

    Not integrating banking services well in the local business community. Inability to reflect deposits timely on the on-line site is among them, although that maybe an overall Key Bank issue. Branches look as if they are moving out as well. Staff seems to appear as equally confused when asked very specific questions about Key and its services. Wait in-line, or the drive through, is long and pointless. Possibly Key has had difficultly getting up to speed in the community and this will change in 2017. Other issues abound if you call Key unless it relates to a specific location as in hours of operation, although I received a response that "I think we are open to 5:00 pm at this location." More complicated calls will be forwarded to a "boiler room" where sympathy will abound, but solutions will be few. Even more complex questions will send you on your international way to the Philippines where they will ask you drivers license number, among other things before acknowledging you have a banking issue. Can you see the frustration with Key Bank. Good luck.

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