KeyBank Manchester Main Branch
923 Main Street, Manchester, CT 06040
Central Manchester LocationGet Directions
KeyBank Branch Customer Reviews
Reviewed By Mohawk Dec 30, 2016
Review of Center Street Branch location, Manchester.
Not integrating banking services well in the local business community. Inability to reflect deposits timely on the on-line site is among them, although that maybe an overall Key Bank issue. Branches look as if they are moving out as well. Staff seems to appear as equally confused when asked very specific questions about Key and its services. Wait in-line, or the drive through, is long and pointless. Possibly Key has had difficultly getting up to speed in the community and this will change in 2017. Other issues abound if you call Key unless it relates to a specific location as in hours of operation, although I received a response that "I think we are open to 5:00 pm at this location." More complicated calls will be forwarded to a "boiler room" where sympathy will abound, but solutions will be few. Even more complex questions will send you on your international way to the Philippines where they will ask you drivers license number, among other things before acknowledging you have a banking issue. Can you see the frustration with Key Bank. Good luck.Thank you for your feedback Is this review helpful?
Reviewed By JoshuaGimmick Nov 28, 2017
Went to get a replacement card for a joint account. I clarified which account multiple times. When I left and used my card for my own separate personal account it was no good. They had deleted my account. An account that I had told them not to touch and to keep active. They could not fix there error and now I have to wait a week for a new card which I need to use daily. Wish there was a zero stars option. Avoid this branch at all costs!!!Thank you for your feedback Is this review helpful?