KeyBank Monument Square Branch
One Monument Square, Portland, ME 04101
Downtown LocationGet Directions
KeyBank Branch Customer Reviews
Reviewed By B.J. Mohr May 23, 2014
Brand Promise from Key Bank is a joke! - sr mngt -no comment
We have been customers at Key Bank for more than 25 years.
When we needed a line of credit we went to Key Bank because of their Brand Promise "A Response Within 48 Hours" .
This is a promise to either accept or reject an application for a line of credit with 48 hours.
It turns out they have no commitment to deliver on this at all !
Bryan Flaherty, AVP Key Bank says the Brand Promise is only to "let you know we are working on it" In other words a complete bastardization of the brand promise.
Bear in mind that we had ALL the required documents to them within 3 business hours of the application being filed and they said "yes we have everything we need"
When I asked to speak to someone above the branch level rep., I was give a non-functioning phone number.
When I called their 800# customer service they had no idea what a brand promise was. When I asked "Jay" for the contact info for the Market President in Maine he would have to get permission from his supervisor. When I asked to speak to the supervisor directly "jay" told that I could only do so if I promised not to record the conversation. At that point I gave up !Thank you for your feedback Is this review helpful?