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B+ MyBankTracker Rating

KeyBank Monument Square Branch

One Monument Square, Portland, ME 04101

Downtown Location

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Lobby Hours
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Branch Phone Number 207-776-7240

KeyBank Branch Customer Reviews

2 out of 5 stars
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    B
    Reviewed By B.J. Mohr May 23, 2014

    Brand Promise from Key Bank is a joke! - sr mngt -no comment

    We have been customers at Key Bank for more than 25 years.

    When we needed a line of credit we went to Key Bank because of their Brand Promise "A Response Within 48 Hours" .

    This is a promise to either accept or reject an application for a line of credit with 48 hours.
    It turns out they have no commitment to deliver on this at all !

    Bryan Flaherty, AVP Key Bank says the Brand Promise is only to "let you know we are working on it" In other words a complete bastardization of the brand promise.

    Bear in mind that we had ALL the required documents to them within 3 business hours of the application being filed and they said "yes we have everything we need"

    When I asked to speak to someone above the branch level rep., I was give a non-functioning phone number.
    When I called their 800# customer service they had no idea what a brand promise was. When I asked "Jay" for the contact info for the Market President in Maine he would have to get permission from his supervisor. When I asked to speak to the supervisor directly "jay" told that I could only do so if I promised not to record the conversation. At that point I gave up !

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