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B+ MyBankTracker Rating

KeyBank Scarborough Branch

5 Hannaford Drive, Scarborough, ME 04074

Scarborough Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 207-883-4344

KeyBank Branch Customer Reviews

1 out of 5 stars
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    D
    Reviewed By DSutherland Jan 4, 2017

    Scarborough Key Bank is Terrible!

    This is one of the worst branches of one of the worst banks. We have never liked Key Bank much but it seems like lately, they are nothing but a hassle. The staff is always new so nobody seems to know anything. We have to wait so long for the simplest requests and there's nobody in there. I sat and waited outside the manager's door for over 15 minutes while she chatted on the phone with what sounded like a personal call. I constantly have maintenance fees on my account and when I complain I am told they will fix it and I should not have fees again, then I get fees again and have to do it all over again. My daughter and her husband tried to refinance their house through Key bank and it took almost 3 months for them to tell her she is turned down after they already told her she was approved! I am changing banks before they waste any more of our time.

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