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B+ MyBankTracker Rating

KeyBank Cohoes Branch

72 Mohawk Street, Cohoes, NY 12047

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Branch Phone Number 518-233-6581

KeyBank Branch Customer Reviews

1 out of 5 stars
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    P
    Reviewed By Paul Mar 30, 2013

    Worst customer service ever!

    Over the past year, I have had the worst ever experience dealing with First Niagara, both over the telephone, on-line, and in-person at multiple locations in the Capital Region (Albany,NY area). Many horror stories, from being untruthful, unauthorized charging me fees without my knowledge on both personal and business accounts, to the latest today - not able to pay a bill (I previously was able to pay a bill without physical statement, just wrote account, bill info etc on check). I simply asked then if they needed the bill, to print one from Internet from their location. They said no. I could go on, however, after 1 year, it's time to move on and go with a bank that understands, listens, and actually serves the customer.

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