M&T Bank Crain Highway Branch
123 North Crain Highway, Suite A, Glen Burnie, MD 21061Get Directions
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M&T Bank Branch Customer Reviews
WReviewed By Wendye Nov 11, 2012
They have started charging me service charges for INSF fees that do not show up on my statement or online. When I inquired, they said that they were holding checks from my deposit. I said, "Shouldn't that be reflected in my balance on my statement." They said it depended on where the check was from. I asked which checks were held. They said they couldn't tell me after the fact. Then they blew me off completely. If I had INSF funds, that should reflect on my monthly statement and it doesn't. As a matter of fact it shows a positive balance on the dates they say that I bounced checks. I can't believe it! It's got to be illegal!Thank you for your feedback Is this review helpful?
AReviewed By Angie Mar 26, 2013
Jenna, a customer service supervisor, was beyond rude and snippy with me. When my financial documents went to my neighborâ??s house instead of mine, I called to correct it. Jenna said I should have looked over all the documents before I signed. She never once apologized for the error or even said we'll make sure this doesn't happen again. She said, "you didn't check the form, what do you want me to do about it." Also, I thought I was going to receive a $75 bonus for signing up for a checking account. I never received the $75 and Jenna said I don't meet the qualifications. I guess the two minutes that I was on the phone with her about what qualifications I didn't meet was too much to ask, she couldn't wait to hang up with me. It was obvious to me that Jenna couldn't care if the customers at that branch are happy or not she just doesn't want to have to be on the phone.Thank you for your feedback Is this review helpful?