M&T Bank Salina Street Branch
101 South Salina Street, City Of Syracuse, NY 13202
Downtown LocationGet Directions
M&T Bank Branch Customer Reviews
Reviewed By Nate K. May 30, 2013
Awful! Stay Away From M&t Bank
M&t used to be a good, mid-sized bank that had all the benefits and customer service of a community bank. I have been a customer at m&t for over 10 years, and i am switching everything i have to another bank. I have had nothing but trouble with them starting about 4 years ago, and m&t has gotten progressively worse since. I have experienced almost all of the bad experiences other reviewers have detailed here. Customer service is awful. I was lied to by customer service telling me they were not able to switch from e-statements to mail. I finally got a hold of someone who told me that this was not true. I don't appreciate being lied to, m&t. Also their mobile app is terrible. I made several payments using the app that never processed. I stopped using the app. They charge for everything and the charges change every 6 months. I get a new copy of m&ts policy every 6 months in the mail. I donâ?? T know who reads it, but clearly itâ?? S a method to cover their a$$ with new charges and random charges. This is not a customer friendly way to operate, but it is a very effective business model to build revenue. I would consider being a stock holder as long as they have a strong legal team (potential lawsuits for fee generating practices), but i will never be a customer again.Thank you for your feedback Is this review helpful?