M&T Bank Monticello Branch

4446 Route 42, Monticello, NY 12701

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Branch Phone Number 845-794-6601

M&T Bank Branch Customer Reviews

2 out of 5 stars
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    Reviewed By anon89 Nov 4, 2013

    Poor Customer Service from Manager (Eileen) @ the Monticello, NY branch!

    I deposited cash at the atm in Monticello, NY. I received an ATM slip stating that there was a problem with the deposit. A deposit&withdrawal showed up on my online statement (I didn't withdrawal any money) I called the 800# because the branch was closed. The lady (don't know her name) stated that the money is in my account. The following day, my online statement didn't reflect this. I called the Monticello branch and spoke to the manager, Eileen. She said she is going to file a dispute with the atm company and that she is going to call me back after she spoke to them. Due to unavailability due to work she said she'd also call me the following day. She never called either day. The next day I called her. Eileen has poor customer service skills. After me asking a few questions because her answers were not acceptable, in my opinion, she explained the process, including a provision credit within 24 hours followed by an investigation, making it seem more complicated that it actually was. She said that she didn't understand what I was saying (I was basically saying things that she didn't want to hear.) Afterwords, she said "What's your problem now"? I then handed the phone to a household member who was involved in the situation. He asked many of the same questions I did and was given different answers. For example, it can take up to 2 weeks to be credited the money that was withdrawn from my account. When asked to speak to someone else, she said she is the only person we can speak to. After she hung up on him, I called the 800 #. The woman who answered the phone was very helpful, kind and professional. She identified with me, apologized, and explained the process which is actually very simple. She re-submitted a dispute with the ATM company and said that the money should be available within 24 hours. She also said to call the 800 number instead of the branch because they are there to help.

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