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C+ MyBankTracker Rating

M&T Bank Rochester Downtown Branch

28 East Main Street, Rochester, NY 14614

Central Business District Location

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Lobby Hours
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Drive-Up Hours
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Branch Phone Number 585-246-3200

Did You Know

You can set personal preferences at your bank's ATM so it won't ask you things like what language you prefer or if you need a receipt.

M&T Bank Branch Customer Reviews

1 out of 5 stars
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    T
    Reviewed By teddymines Nov 6, 2013

    Quite possibly the worst bank ever

    It is beyond comprehension how a bank with such horrible service and borderline felonious fees can still be in business. I just received a savings account statement and they deducted so many of these "fees" that I now carry a negative balance. First of all, those fees more than wipe out any interest I've earned, but more importantly why would they keep taking away more money when there is none there? I plan on closing it today and refusing to pay their ransom.

    Please do yourself a favor, and never open an account at M&T. You are far better off using a credit union or buying a safe.

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    A
    Reviewed By Alaina Mar 27, 2013

    going next door and switching to Chase....

    My boyfriend and I opened our bank accounts in November, and at first had no issues. The longer we started banking with them the more apparent it was how awful they were. They refused my $75 bonus saying that I signed up past the due date even though when we opened the accounts the woman told us we would receive them. When I called and complained, they basically told me I was wrong and nobody told me that. 10 minutes later they call me back telling me I was right. Extremely unprofessional. Then, a month or so ago, we went in to see our options about opening a credit card (we need to build credit because we are trying to buy a house). As soon as we sat down with a banker they told us because neither of us are 21 (I am 20), we could not open credit cards no if ands or buts. Said it was a law and when I asked if there was any possible way around it she said no and that was it. When I went home and looked up the law, the law is actually in place for college students. If you can show proof of income you do not have to be 21, as well as various other ways you can get around having to be 21. She never ONCE asked if either of us were in college (which NEITHER of us are), or if we had reliable sources of income, which we do. I even have credit already from paying off student loans from a few years ago. After reading about all of this, I applied for a Chase freedom card online, and my application was accepted with NO HASSLE. We have since opened new checking and savings accounts with chase, and will be closing our m and t accounts as soon as they're actually open, which seems to be pretty much never.

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