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New York Community Bank Sunnyside Branch

1270 Clove Road, Staten Island, NY 10301

Sunnyside Location

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Branch Phone Number (718) 569-3160

New York Community Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    Reviewed By GeorgeD212 Apr 23, 2018

    Don't bank here!

    I went in to open a checking and savings account which took 2 hours and more. Next following week they called because they need to scan my id again. After receiving my debit card they hit me with multiple $1.50 fees for paying bills on line. I thought this was so unfair and called but no help at all just don't use your card on line because they get processed as a debit transaction. Like I had another option. I have accounts with other banks and never was charged $1.50 extra for using my card, maybe it will be a lot cheaper to pay bills with checks in 2018!

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  •  
    Reviewed By irvingomez Aug 29, 2017

    Worst bank ever - read below

    A few facts:
    Any transaction over $500 is automatically denied - you have to call the bank and ask for permission to use your own money.
    ATM withdrawals max amount is $500, where most banks are $1000
    They will charge fees for unknown reasons - and nobody will offer an explanation.

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  •  
    Reviewed By stevemgiov Jul 24, 2017

    online help

    i was doing online banking. when i tried to sign in it rejected my password then i called after being locked out. the rep said she sent e mails i never got. also did you refresh.. check your spam...umm im not from mars..i know all of this . then i called they asked alot of questions then where i lived several years ago. after i told them what my bills were whats it there business.? now i have to go into the bank and go through this again..sick!!!!

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  •  
    Reviewed By GeorgeD212 Apr 23, 2018

    Don't bank here!

    I went in to open a checking and savings account which took 2 hours and more. Next following week they called because they need to scan my id again. After receiving my debit card they hit me with multiple $1.50 fees for paying bills on line. I thought this was so unfair and called but no help at all just don't use your card on line because they get processed as a debit transaction. Like I had another option. I have accounts with other banks and never was charged $1.50 extra for using my card, maybe it will be a lot cheaper to pay bills with checks in 2018!

    Continue reading...
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  •  
    Reviewed By stevemgiov Jul 24, 2017

    online help

    i was doing online banking. when i tried to sign in it rejected my password then i called after being locked out. the rep said she sent e mails i never got. also did you refresh.. check your spam...umm im not from mars..i know all of this . then i called they asked alot of questions then where i lived several years ago. after i told them what my bills were whats it there business.? now i have to go into the bank and go through this again..sick!!!!

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  •  
    Reviewed By CHICO Feb 16, 2017

    Poor Communication and trained staff deplorable

    After many years of banking at this NYCB, they finally questioned a check that for years was deposited and now decided that the name was not spelled correctly and denied the check. It was announced over the PA drive up window.
    Trying to contact by email any of the executives is impossible. All you can do is email customer service, which I find unacceptable. The response I was given was unacceptable..........
    Moving all my banking elsewhere, good riddence

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  •  
    Reviewed By GeorgeD212 Apr 23, 2018

    Don't bank here!

    I went in to open a checking and savings account which took 2 hours and more. Next following week they called because they need to scan my id again. After receiving my debit card they hit me with multiple $1.50 fees for paying bills on line. I thought this was so unfair and called but no help at all just don't use your card on line because they get processed as a debit transaction. Like I had another option. I have accounts with other banks and never was charged $1.50 extra for using my card, maybe it will be a lot cheaper to pay bills with checks in 2018!

    Continue reading...
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  •  
    Reviewed By vgasper Dec 13, 2016

    New York Community Bank - Untrustworthy Online Banking

    Ohio Savings Bank used to be a great bank. Great service, wonderful people, and a good solid online experience then it was taken over by New York Community Bank. The people at the local branch are still great and provide good service but the online experience has gone downhill and has proven it cannot be trusted.

    1. The online bill pay feature doesn't work half the time. Scheduled payments have disappeared from the que and bills have incurred late fees because the payment was never made.
    2. I paid a bill online and NYCB actually mailed the payment to ME instead of the proper vendor.
    3. Bills paid through the online bill pay feature are not deducted from the available balance until the check is actually cashed. So, until the recipient of your check cashes that check, it looks like you still have all that money. What bank does this??!!
    4. Upcoming bills are shown under "Scheduled Bills" but you have to click on it to actually see which bills are scheduled. They don't even show up as a "pending transaction."
    5. I made an external transfer. I initiated a withdrawal from NYCB from another institution and the other institution made the money available within 2 days. Two days later NYCB doesn't show any withdrawal or pending transactions. It looks like that money is still in my NYCB account. How can the money be in 2 places at once??!! IT CAN'T!! This is an egregiously sneaky tactic to rip off their own customers. SHAME ON YOU NYCB!!!

    NYCB's online banking site sets you up to incur NSF charges because there is no "available balance" reflected online. It only shows a "balance." Schedule bills and pending payments are not deducted from that balance until they are completed and finalized. There's no way to tell if a bill you payed online has even been mailed out because it only shows it as being "scheduled" until the check is actually cashed. How are you suppose to know how much money you really have when NYCB operates like this? NYCB even causes you to incur late fees because they don't mail your online bill payment promptly - or at all (and probably erase it from que to cover up the mistake).

    I no longer trust NYCB with my money. If you want a true and accurate balance of your NYCB account and know for sure your bills have been paid, you have to keep a manual checkbook and pay your bills yourself. And if you have to do that, what's the point of using their online banking at all?

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  •  
    Reviewed By tedliggett Apr 12, 2016

    Completely disgusted!!

    Two months ago I deposited almost One Million Dollars in a 12 month CD at this branch and also opened a checking account. In addition, I had my Mother in law open an account and she deposited over $360,000 in a CD. We were both new customers to the bank. I stopped in the branch today and wanted to cash a $4.40 cent check that was made out to my daughter and was signed by her on the back. The bank REFUSED to cash the check. I will never do business with Ohio Savings or NYCB in the future!! They are completely out of their minds!!

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  •  
    Reviewed By tedliggett Apr 12, 2016

    Completely disgusted!!

    Two months ago I deposited almost One Million Dollars in a 12 month CD at this branch and also opened a checking account. In addition, I had my Mother in law open an account and she deposited over $360,000 in a CD. We were both new customers to the bank. I stopped in the branch today and wanted to cash a $4.40 cent check that was made out to my daughter and was signed by her on the back. The bank REFUSED to cash the check. I will never do business with Ohio Savings or NYCB in the future!! They are completely out of their minds!!

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  •  
    Reviewed By mynycb Feb 7, 2017

    They are awful, I am done my business with them in rest of my life

    We had mortgage account with them, but not any more. My husband was the only person on this mortgage, but I am the person writing checks to pay all the bills. Every time when I called them for an issue (online account password, mortgage statement (never received statement from them), only three months of statements available for viewing online, etc.), they would ask my husband to be present. My husband had given verbal consent to them many many times that he authorized his wife to talk them regarding any issue with this mortgage account. They had notes on this in their system. They knew it was always me calling them on this mortgage account, but they always said they would not talk anything with me on this account, it had to be my husband.

    Last month I called them together with my husband to ask payoff quota and sent a check through our credit union checking account. The amount on the check was a few hundred more than the pay off quota. A few days later, I called them to ask if they received the pay off payment, again I was asked to let my husband join the call even he was at a job conference. Then we were told the money had been received, but the payoff payment has to be a certified check and has to be paid to a different address according to their policy, but no one told us when we asked pay off amount last time. The check was sent directly from our credit union checking account, it had to be a certified check and they received the money and the check had been cleared. We were still told it would take extra time for them to verify the payoff was a certified check before they can issue refund check from the escrow account. A couple weeks later, we received a letter from them saying the pay off check was about one hundred short. From the balance summary in the letter, we found out they put more than four hundred dollars into the escrow account. I called to ask why, again they asked me to get my husband into the call, they said they would investigate and called us back in two days, but they never did. Five days later today, I called back, the person again asked where my husband was, he said we knew you called many times, but we need talk to your husband, it was happened my husband was on a conference call for his work, he had a few more minutes to finish up his conference call. They cannot wait and cut me off, when we finally called back in again, all we were told is the mortgage already been paid off. I was totally pissed off, they are not doing their business in a professional way, I am done my business with them. I am just very surprised their business even still exist today.

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  •  
    Reviewed By Roberto Jan 29, 2016

    Privacy practices are lacking

    During a mortgage refinance process, I was sent multiple documents with private information via email in an unprotected PDF. When I reported the issue to NYCB, their reply was basically "don't worry we have software to protect your data". I responded that I doubted how that was possible on a technical (smtp) basis and I would like an explanation. The agent and manager I talked to had just repeatedly insisted the emails were protected. But they were unable to answer the most basic of technical questions. When I asked for a privacy officer or technical support, I was ignored.

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  •  
    Reviewed By customer_77 Jan 7, 2016

    Ridiculous treatment of captive customers

    The website roll-out, customer service, and company employee attitude that I have dealt with are absurd. My mortgage was sold to this institution so I am stuck -- can't believe how painful it is to work with this company. I have in the past and currently pay mortgages to 7 different companies. Few hiccups do occur in accessing tax records, getting billpay right, escrow maintenance, forgotten passwords, etc,etc... all easily resolved at other places.

    With MYNYCB, it is a struggle to simple log in and pay. I have considered incurring refinance fees just to move my loan somewhere else.

    The good news is that waiting 90 minutes in line at the Department of Motor Vehicles next to screaming toddlers just to transfer a title seems more reasonable now that I have banking with NYCB to compare it to.

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  •  
    Reviewed By mynycb Feb 7, 2017

    They are awful, I am done my business with them in rest of my life

    We had mortgage account with them, but not any more. My husband was the only person on this mortgage, but I am the person writing checks to pay all the bills. Every time when I called them for an issue (online account password, mortgage statement (never received statement from them), only three months of statements available for viewing online, etc.), they would ask my husband to be present. My husband had given verbal consent to them many many times that he authorized his wife to talk them regarding any issue with this mortgage account. They had notes on this in their system. They knew it was always me calling them on this mortgage account, but they always said they would not talk anything with me on this account, it had to be my husband.

    Last month I called them together with my husband to ask payoff quota and sent a check through our credit union checking account. The amount on the check was a few hundred more than the pay off quota. A few days later, I called them to ask if they received the pay off payment, again I was asked to let my husband join the call even he was at a job conference. Then we were told the money had been received, but the payoff payment has to be a certified check and has to be paid to a different address according to their policy, but no one told us when we asked pay off amount last time. The check was sent directly from our credit union checking account, it had to be a certified check and they received the money and the check had been cleared. We were still told it would take extra time for them to verify the payoff was a certified check before they can issue refund check from the escrow account. A couple weeks later, we received a letter from them saying the pay off check was about one hundred short. From the balance summary in the letter, we found out they put more than four hundred dollars into the escrow account. I called to ask why, again they asked me to get my husband into the call, they said they would investigate and called us back in two days, but they never did. Five days later today, I called back, the person again asked where my husband was, he said we knew you called many times, but we need talk to your husband, it was happened my husband was on a conference call for his work, he had a few more minutes to finish up his conference call. They cannot wait and cut me off, when we finally called back in again, all we were told is the mortgage already been paid off. I was totally pissed off, they are not doing their business in a professional way, I am done my business with them. I am just very surprised their business even still exist today.

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  •  
    Reviewed By jkjk447 Dec 5, 2015

    Bunch of Crooks

    They've been charging me fee for a year. I buy burger king for 5$ and get charged 1.50$ fee. They fee me everytime almost everytime I use my pin. I have a debit card, and I was JUST TOLD that I have to use it as a credit card or they will fee me. This is after a year they tell me, and two representatives have told me the reverse, that I have a debit card and I can't use it as a credit card or I'll get charged! They're customer service is a nightmare, I lost my card I have to go to the branch, calling their Customer support and after navigating through Push 1 push 2 push 3 for blah blah answering machine service, I get to the lost card center and the lady tells me that they don't handle my branch! They don't handle NYCB, but I called the NYCB lost card services! Are you kidding me? I lose my card they will charge me a 10$ fee! I blink and I'm getting fee'd out of no where! Banks are stingy, and greedy, but this bank is ran by a bunch of crooks!

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  •  
    Reviewed By SethVT Nov 21, 2015

    Horrible customer service and poor online service

    We have a mortgage with this company for many years now. Because their online platform is horrible, NYCB is the only bill we pay via paper check or over the phone. During our last phone payment, there was miscommunication on the account number and they didn't notify me until over one week later that there was an issue. Then they charge me a late fee on top of that saying it was my fault. I asked for a transcript of the voice call or if I could listen to it and they said no, I have to take their word for it. Okay, so then I asked for a one time courtesy waiver of the fee even though I didn't think I was at fault but I can't prove it (and neither would they), and they said no they wouldn't do that either. I asked for a supervisor and they just transferred me to another customer service agent and same process. I've been an awesome customer for years, pay on time and have a credit score in the top 1% of the population, and they can't waive a $55 late fee once in a blue moon? Their customer service and policies are poor, and they apparently have no strategy or vision to retain great customers. They can't even get their website straight to make it easy to pay online. This smells of horrible senior management. We are planning to buy a larger house next year, and we will NOT be using them again. There are so many better alternatives, why even bother with inferior service. Hope this helps you as you shop for a mortgage, and that you consider shopping elsewhere.

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  •  
    Reviewed By tedliggett Apr 12, 2016

    Completely disgusted!!

    Two months ago I deposited almost One Million Dollars in a 12 month CD at this branch and also opened a checking account. In addition, I had my Mother in law open an account and she deposited over $360,000 in a CD. We were both new customers to the bank. I stopped in the branch today and wanted to cash a $4.40 cent check that was made out to my daughter and was signed by her on the back. The bank REFUSED to cash the check. I will never do business with Ohio Savings or NYCB in the future!! They are completely out of their minds!!

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  •  
    Reviewed By stevemgiov Jul 24, 2017

    online help

    i was doing online banking. when i tried to sign in it rejected my password then i called after being locked out. the rep said she sent e mails i never got. also did you refresh.. check your spam...umm im not from mars..i know all of this . then i called they asked alot of questions then where i lived several years ago. after i told them what my bills were whats it there business.? now i have to go into the bank and go through this again..sick!!!!

    Continue reading...
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  •  
    Reviewed By CHICO Feb 16, 2017

    Poor Communication and trained staff deplorable

    After many years of banking at this NYCB, they finally questioned a check that for years was deposited and now decided that the name was not spelled correctly and denied the check. It was announced over the PA drive up window.
    Trying to contact by email any of the executives is impossible. All you can do is email customer service, which I find unacceptable. The response I was given was unacceptable..........
    Moving all my banking elsewhere, good riddence

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