Orrstown Bank Hanover Street Branch
22 South Hanover Street, Carlisle, PA 17013Get Directions
Orrstown Bank Branch Customer Reviews
Reviewed By hllndbsck12 May 15, 2014
Use to be a bank you could trust but now...
Worst bank I have ever dealt with. I was a victim of a fraudulent check. I didn't know it was fraudulent, I cashed it. when I found out it was fraudulent I called immediately and was told it would be all right it would be taken care of. I got charged $14 for the check witch caused one of my checks to bounce so I was then charged another $37 for that. The branch manager in Greencastle (Rachel) forwarded the case to the security department who told me the $14 fee would be returned, but she wasn't sure the $37 fee would be returned. If the $14 fee had not been taken out I would not have been $2 short on my car payment or had the additional $37 fee added to my account.
I closed the account and will post to every review site about the poor customer service, and rude employees as well as their unwillingness to help out a customer of 5 years. I made the call to the owner of the check, I made the call to the bank, and yet I still got the charge. Very upset, and will never recommend Orrstown to another person ever again. I have already told everyone about my experience. I should have $3 and some change in the account instead it showed -$47 and some change. My charges totaled $51 and yet they were not my fault. The check was remote deposited one evening and the next day as soon as the branch opened at 8am I called to tell them. I didn't wait for a phone call to tell me, I didn't keep my mouth shut, I contacted the owner of the check, and yet I got charges. I brought people to this bank. it use to be a good bank but now I trust my daughters piggy bank in a bad neighborhood that gets broken into often better than I do Orrstown Bank.
The customer service was horrible. I spoke to 4 different people within one day over the same matter and when I talked to Rachel the 2nd time she was very rude, and said quote "I will be happy to close your account with us today I can cut off your cards and close your account" Shouldn't they want to keep customers?Thank you for your feedback Is this review helpful?