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PNC Bank Bypass - London

1801 Kentucky 192, London, KY 40741

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Branch Phone Number 606-877-4543

PNC Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    Reviewed By daffyduck Apr 26, 2018

    You do not list a full branch on Telegraph Rd been there for years!!!

    WHAT A JOKE YOU DO NOT LIST THE TELEGRAPH RD 63125 BRANCH IN LOCATIONS!!!

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  •  
    Reviewed By kbrooker Mar 27, 2018

    Home Equity statement changes

    They changed their statements. From accurate to inaccurate! They have taken every payment on the first of every month since inception. They "redo" their statements and include $155.29 past due amount... I suppose that is to help pay for the redesign? I spent 2 hours and 3 minutes on their customer service line waiting before I hung up. I have 7 accounts with them that I will be moving to a credit union.

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  •  
    Reviewed By JYP Feb 20, 2018

    Clarendon Hills PNC an excellent, friendly place to bank!

    This is a well run bank, have had nothing but helpful, friendly, competent service from everyone I have come in contact with including the wonderful bank manager. It has small bank atmosphere. I wouldn't have thought to bank at PNC because I don't like big banks, my wife banked there and eventually I banked there too because of the friendly, compassionate and helpful service...I know almost everyone there.

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  •  
    Reviewed By TrishR Feb 14, 2018

    NEVER USE PNC BANK HARTFORD, WI

    his bank does not want to give out THEIR OWN cash! We brought a friend there so they could cash their check from pnc.
    Went to cash the check that was written to her by pnc bank. She had her license. The teller lady says no. Said she needed more id to do it said bring in another form of id, like electric bill or something. HOW IS AN ELECTRIC BILL a form of id?! It does not have a picture or even a signature ec.
    We drove 45 minutes to this bank to cash a check that came from them pnc. She asked for the manager and the teller lady refused. Oh, and to top it off they want to charge her a $10 fee to cash THEIR check!
    RIDICULOUS!
    OH and when you internet search pnc bank a bunch of ATMs come up not an actual physical bank branch building....hmm food for thought pnc is goin outta business! After reading online reviews of pnc in Florida and east coast area I don't doubt that thought.
    PLEASE THINK TWICE ABOUT EVER USING PNC BANK!
    Go to Chase bank or USBANK they are wonderful and would NEVER give you this kind of hassle to recieve monies owed to you by them.

    P.S. we are on our way back 2nd 45 min trip with plenty of "id's" we shall see how this turns out.

    Too bad you can't give a negative star rating

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  •  
    Reviewed By snewman26 Jan 3, 2018

    I Love PNC Bank

    I have been banking with PNC since I was 17 years old. I am writing this review because I was thanked for being a loyal customer for 23 years this morning. I have tried other banks including Chase, Bank of America, Wachovia (now Wells Fargo) and Charles Schwab. Aside from Charles Schwab and my credit union, PNC Bank has consistently offered a wide array of products to meet my financial needs. I also am thankful because when I was younger, I was extremely irresponsible and made choices that made it where I could not get a bank account at any bank. When I went into PNC Bank once I learned of fees that I owed them, a woman who apparently opened by account four years prior, allowed me to pay the fees, open a savings account and noted that if I did not have any issues for one year I would be allowed to have a checking account again. I did exactly what the woman told me to do, I was responsible with my money and my account and fast forward 15 years and I have a checking, savings, IRA, Brokerage and two credit accounts. 15 years ago after being an irresponsible person took a chance and allowed me to have an account and for that, I am eternally grateful. They could simply have collected the fees I owed them and never allowed me to open an account with them again.

    While I have accounts with other banks, PNC will always remain my primary bank. They have grown significantly and I have noticed that calling into the call center can be frustrating if not draining, but I am lucky to have a branch across the street from my office and luckily, this one teller has been there since they opened. She knows me by name and I know her. The management and customer service representatives have changed and sadly there have been some hiccups, but this one teller, Audrey, is always able to fix everything and is extremely pleasant, professional and welcoming.

    I am sorry to all those other people who have had horrible experiences with PNC Bank. Banks by their nature suck but I am lucky that I have not had some of the horror experiences that others have posted on this site.

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  •  
    Reviewed By Carodelimad Dec 12, 2017

    This is by far worst bank ever!

    Im coming to PNC to cash a check and first, they ask for 2 forms of ID THAT THEY CONSIDER ACCURRATE and second, they apply a $10 fee for not banking with them???? Are you kidding me??! Who will ever want to bank with you with this policies?

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  •  
    Reviewed By snewman26 Jan 3, 2018

    I Love PNC Bank

    I have been banking with PNC since I was 17 years old. I am writing this review because I was thanked for being a loyal customer for 23 years this morning. I have tried other banks including Chase, Bank of America, Wachovia (now Wells Fargo) and Charles Schwab. Aside from Charles Schwab and my credit union, PNC Bank has consistently offered a wide array of products to meet my financial needs. I also am thankful because when I was younger, I was extremely irresponsible and made choices that made it where I could not get a bank account at any bank. When I went into PNC Bank once I learned of fees that I owed them, a woman who apparently opened by account four years prior, allowed me to pay the fees, open a savings account and noted that if I did not have any issues for one year I would be allowed to have a checking account again. I did exactly what the woman told me to do, I was responsible with my money and my account and fast forward 15 years and I have a checking, savings, IRA, Brokerage and two credit accounts. 15 years ago after being an irresponsible person took a chance and allowed me to have an account and for that, I am eternally grateful. They could simply have collected the fees I owed them and never allowed me to open an account with them again.

    While I have accounts with other banks, PNC will always remain my primary bank. They have grown significantly and I have noticed that calling into the call center can be frustrating if not draining, but I am lucky to have a branch across the street from my office and luckily, this one teller has been there since they opened. She knows me by name and I know her. The management and customer service representatives have changed and sadly there have been some hiccups, but this one teller, Audrey, is always able to fix everything and is extremely pleasant, professional and welcoming.

    I am sorry to all those other people who have had horrible experiences with PNC Bank. Banks by their nature suck but I am lucky that I have not had some of the horror experiences that others have posted on this site.

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  •  
    Reviewed By SWjawn215 Nov 7, 2017

    DO NOT BANK HERE: Will Nickel and Dime You to Death

    I've been a customer of this bank for almost ten years. When I first opened my account it was extremely convenient. Over the years, their policies changed: my free checking was no longer free, my ATM fees no longer reimbursed, AND THE OVERDRAFT FEES ARE INSANE! A quick internet search to find out if anyone else has had this problem led me to find that they have been sued several times for this exact scam: they will re-arrange the order of your charges to ensure they get to overdraft your account, and then will charge you $7/day until your next deposit. THEN I discover that there is a SURCHARGE for me to write a check from my checking account since they want you to do everything online. Now, I prefer to pay bills online, but I have to write a rent check. ONE check per month and they charge me for it. Other times I've gone in for financial advice about student loans and they tried to sell me a mortgage. You ask to see a teller they re-direct you to their automated machines. You call the customer service number they tell you to go to your branch. You go to your branch they tell you to call the number. You try to open a savings account they try and sell you their virtual wallet. A bank shouldn't feel like a sleazy car salesman. And they surely shouldn't be able to make money by stealing it from me and justifying their theft because of fine print technicalities. DO NOT BANK HERE!

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  •  
    Reviewed By smith2hh Oct 17, 2017

    Great experience, until I needed a great banking experience.

    I've been a PNC customer for over 10 years now. I started banking with them when I was 15. I've had great experiences with PNC the whole time, until my purse got stolen this weekend.

    I only had my virtual wallet card in my wallet at the time of the thievery, and the account only had $6.59 in it. I didn't have an internet connection so I could not log onto their website and figure out the (convoluted, as I later found out) card freezing process, so I called the service number. I didn't have internet and didn't know I had to call their Card Loss Prevention hotline in order to freeze my card. I was on the phone trying to get through to a real person in order to freeze my card for 20 minutes. Freezing/cancelling/holding an account was not an offered option. I was told by a robot to call during call center hours to get an answer to my question.

    I reported my card as stolen at first opportunity.

    The next morning there was a charge called "Miscellaneous Withdrawal" for $7.50 on my virtual wallet account, overdrafting my account by $.90 or something. I called PNC afraid that I was not successful in reporting my card as stolen for some reason, and the thieves had taken out a small amount of money. Nope, PNC had charged that to my account for a replacement card. They did not warn me that they were going to charge a replacement card fee, they did not even label the charge as something initiated by the bank. On the phone with a PNC representative, I said "If I get charged an overdraft fee for this I'm going to be very upset" and she said "you only get charged the $35 overdraft fee if your overdraft is $5.00 or more" WHEN THEIR REPLACEMENT CARD FEE IS MORE THAN THAT!

    If I had emptied my account completely when I couldn't cancel my card, when I was eventually able to cancel my card I would have been charged 42.50 in charges I didn't authorize or approve of.

    The associate I talked with (who was wonderful and helpful) told me I could call in and ask them to take the card replacement fee off, and if I had been charged for overdrafting my card I would have called in and complained. At this point I had to put a dollar back into my account so the charge can go through before I can call in and get the 7.50 charge taken off of the card.

    This just feels like a scam to me and I'm truly not happy about my experience over the last few days, when I was in a state of disaster and I needed my banks cooperation. I will probably keep my savings account with PNC open and move my checking account elsewhere.

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  •  
    Reviewed By gbrooks Dec 13, 2017

    Have a CD, but can't get funds out

    My brother established a large CD at PNC bank in Pensacola, but PNC closed all branches in Pensacola. They moved closest office to Alabama. Brother fell and broke his hip and is suffering severe medical (memory and physical) problems. I am brother with "durable power of attorney" but cannot get funds released to transfer back to a Pensacola area bank. The Robertsdale branch of PNC says my power of attorney is not specific as to these exact CD funds and refuses to release funds. Says he need to personally come into bank to get funds, but unfortunately he is confined to wheelchair and unable to do. Bank has "lock" on funds and refuses to provide any assistance in resolving this dilemma. Be careful in giving them your money when you may not be able to get it back!

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  •  
    Reviewed By Mrkris Sep 6, 2014

    No way to gain new customers

    On 5 September I received a brochure from the PNC Bank inviting me for a tour of the Indian Trail Branch at 494 Indian Trail Lilburn. The brochure stated that if I came for a tour a Rubber Maid food saver set would be given as a gift for taking the tour.. On 6 Sept 2014 at 10.00hrs I arrived at the Branch waited in line for about 10min before being served by a very nice teller. I passed her my Brochure and said I had come for a tour of the Branch. She said I am sorry we don't have any of the Rubber Maid gifts it was a very limited supply. She could however, provide me with a key chain.
    This bait and switch left me with a sour taste . If your first impression is negative further business is likely to be a repeat performance. I thanked her for her time but said I think not. My CD and I will do business elsewhere..
    To bad as she (the teller) was a credit to the Bank. The advertizement magement end of the Bank needs to review.its performance

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  •  
    Reviewed By vlo Jul 18, 2013

    PNC will not send me my $ for my CD'S

    Having 2 cd's maturing in a week, I called PNC Bank to tell them to cash them in when they are mature. The rep. Terrance, put me on hold for a long time then came back and said there will be an "early withdrawal fee" I told him I want my money when the cd's mature on the 25th so there is not penalty for that. He then put me on hold again for an extended period of time. When he came back he said I have to call on the 25th. So I asked for a direct number so I do not have to wait on the line as I just did for over 20 minutes. He again put me on hold. then finally came back to inform me there are NO direct lines. I have to go through the wait on the phone. I am very dissatisfied with PNC and will not do business with them again.
    When I received my statement from them in the mail regarding the maturing cd's, there was no information about how to redeem them upon maturity, just a form to send in to renew the cd's, at a lesser rate of course. As if rates could go much lower!! If I had the option I would have done it through the US mail, it would have been less complicated and probably quicker!

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  •  
    Reviewed By peterson4sha Dec 18, 2017

    Worst experience EVER! Do NOT trust them!

    PNC purchased my loan from another lender and it has been nothing but problems ever since. For the last 7 months I have been attempting to resolve problems with insurance and an increase in my mortgage payment. With EACH phone call I get more tap dancing. I do not trust ANYTHING they say. To this point this has cost me hundreds of dollars and at least 60 hours on the phone. I will refinance! Warning watch you statements! They do "Off Cycle Escrow Evaluations" and increase payments and DO NOT give notice.

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  •  
    Reviewed By SWjawn215 Nov 7, 2017

    DO NOT BANK HERE: Will Nickel and Dime You to Death

    I've been a customer of this bank for almost ten years. When I first opened my account it was extremely convenient. Over the years, their policies changed: my free checking was no longer free, my ATM fees no longer reimbursed, AND THE OVERDRAFT FEES ARE INSANE! A quick internet search to find out if anyone else has had this problem led me to find that they have been sued several times for this exact scam: they will re-arrange the order of your charges to ensure they get to overdraft your account, and then will charge you $7/day until your next deposit. THEN I discover that there is a SURCHARGE for me to write a check from my checking account since they want you to do everything online. Now, I prefer to pay bills online, but I have to write a rent check. ONE check per month and they charge me for it. Other times I've gone in for financial advice about student loans and they tried to sell me a mortgage. You ask to see a teller they re-direct you to their automated machines. You call the customer service number they tell you to go to your branch. You go to your branch they tell you to call the number. You try to open a savings account they try and sell you their virtual wallet. A bank shouldn't feel like a sleazy car salesman. And they surely shouldn't be able to make money by stealing it from me and justifying their theft because of fine print technicalities. DO NOT BANK HERE!

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  •  
    Reviewed By jimitod74 Jul 13, 2017

    Bait and Switch

    Horrible experience with Luis the "Manager" regarding a HELOC loan., Rates quoted and what we received varied by .5%. When we inquired he stated he never gave those rates but in a later phone conversation said he made a mistake than moments later said he did not give that rate. Very poor way to deal with customers when you change your story even twice during the same conversation. **** DO NOT DEAL WITH THIS BRANCH ****

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  •  
    Reviewed By kbrooker Mar 27, 2018

    Home Equity statement changes

    They changed their statements. From accurate to inaccurate! They have taken every payment on the first of every month since inception. They "redo" their statements and include $155.29 past due amount... I suppose that is to help pay for the redesign? I spent 2 hours and 3 minutes on their customer service line waiting before I hung up. I have 7 accounts with them that I will be moving to a credit union.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By snewman26 Jan 3, 2018

    I Love PNC Bank

    I have been banking with PNC since I was 17 years old. I am writing this review because I was thanked for being a loyal customer for 23 years this morning. I have tried other banks including Chase, Bank of America, Wachovia (now Wells Fargo) and Charles Schwab. Aside from Charles Schwab and my credit union, PNC Bank has consistently offered a wide array of products to meet my financial needs. I also am thankful because when I was younger, I was extremely irresponsible and made choices that made it where I could not get a bank account at any bank. When I went into PNC Bank once I learned of fees that I owed them, a woman who apparently opened by account four years prior, allowed me to pay the fees, open a savings account and noted that if I did not have any issues for one year I would be allowed to have a checking account again. I did exactly what the woman told me to do, I was responsible with my money and my account and fast forward 15 years and I have a checking, savings, IRA, Brokerage and two credit accounts. 15 years ago after being an irresponsible person took a chance and allowed me to have an account and for that, I am eternally grateful. They could simply have collected the fees I owed them and never allowed me to open an account with them again.

    While I have accounts with other banks, PNC will always remain my primary bank. They have grown significantly and I have noticed that calling into the call center can be frustrating if not draining, but I am lucky to have a branch across the street from my office and luckily, this one teller has been there since they opened. She knows me by name and I know her. The management and customer service representatives have changed and sadly there have been some hiccups, but this one teller, Audrey, is always able to fix everything and is extremely pleasant, professional and welcoming.

    I am sorry to all those other people who have had horrible experiences with PNC Bank. Banks by their nature suck but I am lucky that I have not had some of the horror experiences that others have posted on this site.

    Continue reading...
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  •  
    Reviewed By Shadowxsx Nov 17, 2017

    4 months of charges on debit at once

    When I was a PNC banking customer I kept being told by the local branch "you are opted out of our overdraft protection". Yet when I was having financial difficulties the first time I incurred 2 overdraft charges, so I checked again and I had not been removed (even though I had been assured I was)... I chose the wrong path of "maybe someone made a mistake" and the next OD charge was over $1200 because 5 months worth of charges on my debit card hit at once, they were paid and again a month later I was hit with another and the same explanation was given. So not so politely I paid off the OD and told them to close my account and that I would never hold a banking account with them ever again. Now my credit card with them is getting impossible to pay off as last month I owed $923 on it and payed $300 and now I owe $821 as of today? How the (*&^ does a lower balance equal higher interest????

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  •  
    Reviewed By harrison3370 Jan 6, 2014

    Attempt to cash in a mature U S Savings Bond

    I am not a customer of PNC but my wife is. When she visited the local PNC branch to make a withdrawal I accompanied her because I had a mature US Savings Bond to cash in. She made her withdrawal but they would not redeem my bond because I was not a customer. My wife's name is on the bond as the POD name. When I die my wife can take the same bond back to the same bank and they will be happy to redeem it.

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  •  
    Reviewed By desertdawg1991 Apr 29, 2014

    Never use PNC mortgage! I'm a disabled vet and was treated like my business was waste of their time.

    I went in for a mortgage and received a pre-approval for a V.A. loan. My personal experience was as bad as it gets! (I can only speak for my own experience with them). They first say my file was "lost"(not possible),&they handed me off to 3 different loan reps over the period of 3months.

    I had to start all over again. I spent $4000 cleaning up all my credit and then 3 days before our closing date the idiots call me and say "well we can't do V.A. loan. We can only do conventional and 25% down! 25% down on a $43,000! Unbelievable and they actually made my credit all most 30 points lower because those idiots ran my credit over 3 different times and never gave me credit adjustment for paying all debt off! So not only did I not get to acquire this house, but I spent almost $4000 dollars.

    I won't get back and my credit score is worse than when I started the mortgage process! They are the most unhelpful, incompetent mortgage team around!..do not waste your time and money with this company! I am a disabled vet and they screwed me and strung me along until 3 days before close. If they will screw a veteran they will defanitly screw you. I cannot believe they had the balls to ask me for 11 thousand down on a 43 thousand loan. I am going to cancel my account entirely and I intend to pass out flyers at the v.a to get as many people to not ever use PNC bank for any reason! Worst experience of my life -- they actually made my situation worse! Veterans, do not use PNC Bank ever!

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  •  
    Reviewed By George J. Nov 8, 2013

    Head Teller TCF

    This bank has the worst management. The teller supervisor Eva has the nastiest attitude imaginable. The branch manager Lucy believes she is loyalty and treats the employees along with her buddy Eva the teller supervisor like dirt. Some of the tellers are very nice along with a few of the personal bankers. The problem with this branch is management. They are hillbillies from a different country who got decent positions who think it is okay to speak a different language in front of costumers and treat everybody like trash. I would never bank here as I have witnessed this first hand ( I prefer not to mention my relation to the company or name for confidentiality purposes) and regret every day worked there. When you step into that branch it is almost like stepping into different country you will rarely hear any English dialect. Do not bank here, the costumers who go through this branch are an entire topic of their own. They are the most miserable dumb immigrants on the face of this planet. They do not know how to use their debit cards or engage in on line or telephone banking instead they pile through the drive through and line up every payday until you literally have to wait 20 minutes to reach a representative due their lack of understanding of the English language. The branch manager thinks it is okay to harass the employees along with the disgusting looking teller supervisor for useless things because their own lives have always been pathetic and miserable. In all if you are an American don't go there these people will smile at you but trust me they talk mad smack about you in Polish.

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