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PNC Bank Hopkins Branch

2 Hopkins Plaza, Baltimore, MD 21201

Downtown Location

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PNC Bank Branch Customer Reviews

1 out of 5 stars
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    L
    Reviewed By lburton Apr 3, 2014

    Poor service from poorly trained customer service so called professionals.

    I spoke with Monk regarding my account and the issues I was having. After an already very poor experience over the phone with rep [Redacted] who was very unhelpful, rude, and isn't at all clear on what his job duties are as a customer service representative which is to help the customer. After not being able to resolve my issue and admitting he wasn't management but did have a manager and Supervisor but would not do his job because he probably doesn't know how to transfer a phone call that would be too common sense for him.

    After becoming frustrated with [Redacted], I contacted my local branch and explained my banking needs and situation where I was supposed to be assisted by Monk. I was told I would receive a call back. After two and a half hours I had to follow-up with him only to be told two hours later that he could not assist me and that all the information I had been given the whole time was incorrect? Incompetence across the board if you ask me. I will never use nor recommend PNC to anyone again and will make sure I let anyone I can know how unprofessional this company really is.

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