Prosperity Bank Kerens Branch
1101 Northwest Second Street, Kerens, TX 75144Get Directions
Prosperity Bank Branch Customer Reviews
Reviewed By NSEHOA Sep 4, 2014
Excellent Service Personafied
I recently had a very pleasant experience dealing with an unpleasant problem. Our business account was debitted $600.00 in error. Upon receiving the monthly statement and seeing the erroneous debit, I drove into Kerens where I met Ms. Kelsey Harvey. I showed her the statement and pointed out the mistake. She immediately searched transaction records and found the mistake made on a handwritten debit ticket at another branch hundreds of miles away that ended up being charged to our account. In a matter of minutes she had resolved the problem and informed me the $600.00 would be redeposited into our account the same day. I left the branch being more than satisfied with the service received. The story does not end there. Later that day, Ms. Harvey called to inform me that she had tracked the account and the money had been redeposited as promised. She also said I could stop by the bank and pick up a copy of the transaction for our records. In this day of on-line banking and remote app desposits, it is truly a pleasure to deal with a knowledgeable, efficient, and friendly bank employee.Thank you for your feedback Is this review helpful?