Regions Bank Forestdale Tomahawk Rd Branch
1304 Tomahawk Road, Birmingham, AL 35214Get Directions
Regions Bank Branch Customer Reviews
Reviewed By Duur J. Feb 14, 2014
Awful Customer Service
When attending the Forestdale, Alabama branch located at 1304 Tomahawk Road Birmingham, Alabama 35214 I experienced the following: The teller did not have a recognizable name tag or name plate so I could not know her name. The teller was rude and dismissive. She called us forward from the waiting line as she simultaneously laughed to the person that she was having a personal conversation with. During our transaction she appeared distracted and annoyed. As I tried to explain what I was trying to accomplish, she rudely cut me off and said, "let's make this simple". She then proceeded to do the opposite of what I asked her to do. After finally accomplishing the transaction that I requested after two erroneous attempts, I asked to see the branch manager and was led to a Mr. Ronnie Clement. Mr. Clement confirmed that the balance that should have been added to our regions account was accurate but I do not feel that he addressed my real concern of the unacceptable behavior of the teller. I do not believe that I was "serviced" at all. I feel that I had to "beg" the staff to perform the transaction that I needed. This level of disrespect, unprofessional behavior, and absolute disregard for customer service is extremely offensive. I ask that someone who cares about the quality of service that Regions bank provides it's customers investigate and address the substandard actions of this branch immediately.Thank you for your feedback Is this review helpful?