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B MyBankTracker Rating

Regions Bank Forestdale Tomahawk Rd Branch

1304 Tomahawk Road, Birmingham, AL 35214

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Branch Phone Number 800-734-4667

Regions Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    DJ
    Reviewed By Duur J. Feb 14, 2014

    Awful Customer Service

    When attending the Forestdale, Alabama branch located at 1304 Tomahawk Road Birmingham, Alabama 35214 I experienced the following: The teller did not have a recognizable name tag or name plate so I could not know her name. The teller was rude and dismissive. She called us forward from the waiting line as she simultaneously laughed to the person that she was having a personal conversation with. During our transaction she appeared distracted and annoyed. As I tried to explain what I was trying to accomplish, she rudely cut me off and said, "let's make this simple". She then proceeded to do the opposite of what I asked her to do. After finally accomplishing the transaction that I requested after two erroneous attempts, I asked to see the branch manager and was led to a Mr. Ronnie Clement. Mr. Clement confirmed that the balance that should have been added to our regions account was accurate but I do not feel that he addressed my real concern of the unacceptable behavior of the teller. I do not believe that I was "serviced" at all. I feel that I had to "beg" the staff to perform the transaction that I needed. This level of disrespect, unprofessional behavior, and absolute disregard for customer service is extremely offensive. I ask that someone who cares about the quality of service that Regions bank provides it's customers investigate and address the substandard actions of this branch immediately.

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