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Regions Bank Forestdale Tomahawk Rd Branch

1304 Tomahawk Road, Birmingham, AL 35214

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Branch Phone Number 800-734-4667

Regions Bank Branch Customer Reviews

1 out of 5 stars
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  •  
    Reviewed By ragnar Apr 6, 2018

    PAYING VENDORS WHO I HAVE CANCELED

    Spoke to a CSR 2 about a month ago and advised I am getting 14.95 deducted automatically from my account. Advised this vendor is not anything I intentionally subscribed to. Advised vendor will not cancel "subscription". Regions advised me that if I change out the debit card numbers this will not be deducted again. I did so and what do I find deducted from my account again today?!,, yep the exact same vendor deducting from the new debit card. CSR advised me that because it has the same PIN# as the last card they( 3rd party vendor) will still be able to access my account. Explained I was told that this would not happen. Would not promise to reverse charges, instead I was told to file a claim and await approval to reverse funds, and replace the debit card yet again. explained that this is not only time consuming for me and an unacceptable inconvenience as this is not an error on my part. Not only because I have to wait a week to get another card in the mail so I can have the same problem AGAIN, but, I then have to contact all vendors I want to automatically deduct funds from my account and notify them of this change,, YET AGAIN! ABSOLUTELY NO HELP WHATSOEVER! I AM SWITCHING BANKS TODAY. Already have a checking elsewhere which is now going to be my primary, AND Regions account will be forever canceled!

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  •  
    Reviewed By Shep1608 Mar 22, 2018

    Fees

    A fee of 100$ was taken out of my account. A tax Levy was embraced on my bank accounts and lifted a week later. This bank charged me a 100$fee for this. The Levy should of never happened and I get punished for a error.

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  •  
    Reviewed By RegionsCustomer12 Dec 27, 2017

    Profiting from Incompetence

    I went to pay off a loan on 12/22/17. The employee gave me the amount of the payoff and I paid it off. Then 4 days later I found out there was still a balance on the account because the employee gave me the wrong payoff amount. And, to make matters worse, Regions earned additional interest on the remaining balance. So I had driver back to the bank to pay off the remaining balance in person, plus additional interest. Did the banker who "helped" me even offer to refund the additional interest to me after the FINAL payoff? NO, and to make matters worse she was very unapologetic and damn near unpleasant about everything and simply made excuses like, "well, sir, the reason the payoff was wrong is because he read the wrong amount on the screen". Yeah, tell me something I don't know. How about saying, "I'm so sorry we goofed, let me take your payoff and then credit your account back the interest we earned on YOUR money"? That never occurred to her.

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  •  
    Reviewed By ragnar Apr 6, 2018

    PAYING VENDORS WHO I HAVE CANCELED

    Spoke to a CSR 2 about a month ago and advised I am getting 14.95 deducted automatically from my account. Advised this vendor is not anything I intentionally subscribed to. Advised vendor will not cancel "subscription". Regions advised me that if I change out the debit card numbers this will not be deducted again. I did so and what do I find deducted from my account again today?!,, yep the exact same vendor deducting from the new debit card. CSR advised me that because it has the same PIN# as the last card they( 3rd party vendor) will still be able to access my account. Explained I was told that this would not happen. Would not promise to reverse charges, instead I was told to file a claim and await approval to reverse funds, and replace the debit card yet again. explained that this is not only time consuming for me and an unacceptable inconvenience as this is not an error on my part. Not only because I have to wait a week to get another card in the mail so I can have the same problem AGAIN, but, I then have to contact all vendors I want to automatically deduct funds from my account and notify them of this change,, YET AGAIN! ABSOLUTELY NO HELP WHATSOEVER! I AM SWITCHING BANKS TODAY. Already have a checking elsewhere which is now going to be my primary, AND Regions account will be forever canceled!

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  •  
    Reviewed By dink Sep 19, 2017

    Hold on local check for 7 days

    I see that this has happened to others as well! I deposited a check into my atm to make sure the funds were available to cover the expenses for a job a did and found out the next day that they placed a hold on the check for no apparent reason other than I deposited it in the atm. It was a local check. The funds were good. I am very upset. I had to ask my client to stop payment on the check and write me another one so I would not be overdrawn. Really bad business! They obviously saw that they had the potential to make money on overdrafts and placed the hold. They still will make money on the returned check. So I hope the $20 or $30 they make is worth a very bad rating and a very unhappy customer. I will also report this to the BBB.

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  •  
    Reviewed By TamiJ Sep 5, 2017

    Disappointed Customer

    I enjoy the Service that I receive from the local branch located at 2624 McHard Rd. in Pearland, TX, however, you can not call the Branch directly. You must call 1(800) 734-4667. You may have the misfortune of speaking to the person I spoke to this morning around 9:15 am. I was not permitted to re-order Business Checks from the Website or telephone provided on the checks, so I called the only available number. I encountered a person with a sarcastic attitude until I informed her that I was interested in participating in a customer service survey. The attitude improved a little. I was put on hold for a supervisor, however, I had to get to a meeting and had already waited 15 minutes to speak to this Charmer.

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  •  
    Reviewed By MrsRaney Dec 24, 2017

    Sneaky fees and hidden charges...

    I have had 3 accounts with Regions. All year they have randomly been taking fees for this or that. Too many transfers to my savings account, blah blah blah. Another for shopping at store I have shopped at forever and never been charged for. Earlier this year a CSR said that she should couldn't tell me how many fees they had taken or why because I wasnt an authorized account user but that its been a lot of fees (not an authorized user own my own darn account!?) After depositing $700 cash today, the bank closes and I am charged another random fee. I cant find out why because the bank and customer service is closed until after Christmas. Yay me! This is the last darn time. Tuesday I will withdraw my money and start my accounts at another Bank... One that doesnt charge unexplained fees just because they feel like it.

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  •  
    Reviewed By mrperryb Jul 30, 2017

    Personal mistake of trying to do business with Regions Bank

    Opened a new account a couple of weeks ago with a cash deposit. Was told it would be 3-5 days to receive my check and debit card. Received the checks but when I went to the bank to open a savings account attached to my checking they informed me there was a problem with their computers the day I opened my checking account. Then they had to reorder my debit card AGAIN. The day I finally received the card and tried to activate it they said I had to wait until the branch I opened the account at would have to clear the hold on my account. There was a issue with the check I deposited and they could not provide me with a Reason Code. Informed me they didn't know why. But there was NEVER a cash withdrawal at all on the account with the deposited check in question. The cash funds I have deposited (2 separate cash deposits) are not available to me. Cant use the card, cant write a check and they can't do anything. Now I have to deal with the incompetence of these people again on Monday.

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  •  
    Reviewed By haywilliams Dec 23, 2016

    Disrespectful and Ridiculous Customer Service

    We had the worst experience with our Mortgage in 2014. The loan originator collected all documents from me (I supplied them all to her within two days of starting the process) and she NEVER submitted the documents. We had to move our closing date twice and they offered nothing. They also required that I have an account with them to link to the mortgage, so I left Suntrust to have my money in one place. The b.s. fees, horrible customer service if I ever call in and pure disrespect I have encountered on the mobile mail communication made the decision to move back to Suntrust an easy one. If you are seeking a bank, do NOT even visit Regions. You will regret it. We moved our Mortgage, Checking, Savings and Business accounts this month and could not be more relieved.

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  •  
    Reviewed By haywilliams Dec 23, 2016

    Disrespectful and Ridiculous Customer Service

    We had the worst experience with our Mortgage in 2014. The loan originator collected all documents from me (I supplied them all to her within two days of starting the process) and she NEVER submitted the documents. We had to move our closing date twice and they offered nothing. They also required that I have an account with them to link to the mortgage, so I left Suntrust to have my money in one place. The b.s. fees, horrible customer service if I ever call in and pure disrespect I have encountered on the mobile mail communication made the decision to move back to Suntrust an easy one. If you are seeking a bank, do NOT even visit Regions. You will regret it. We moved our Mortgage, Checking, Savings and Business accounts this month and could not be more relieved.

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  •  
    Reviewed By abusedbyregions Nov 23, 2016

    ABUSIVE, DISRESPECTUL and INEPT

    We have been trying to obtain a home loan/mortgage for over 100 days. Mortgage employees have been incompetent to say the least. We have had to submit documentation up to three times in some occasions under their excuse that it is outdated, from previous month. It is impossible to reach at any of the loan officers, underwriting or anyone in that department, they DO NOT answer any phone calls, text messages or emails. Those employees do not even have the minimal courtesy to respond if documents have arrived, after we have requested that response with every batch of document we have sent.
    We have had to postpone the closing on our new home three times and incur into penalties, inconvenience, pay of rent after leaving our home already sold and closed, and feeling scrutinized as a delinquent criminal it is shameful on the practices of this bank. After owning 4 homes during our married life, and having built and secured a top credit over the years, this treatment is disrespectful, incompetent and abusive.
    We will end up having a loan with this bank, but we WILL NOT bank with them EVER!

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  •  
    Reviewed By jaimccurley Jul 29, 2016

    copy of title-poor, poor, poor service

    I needed just a copy of a title the bank is financing for me. I requested it and was told it could take up to three days. I did this three different times and never received anything in the two weeks of doing it. Every call I made, four times, I would have to give all my information, explain in detail what I needed, and get diverted to someone else just to get the same response. In the end they told me they didn't have it and I couldn't get it until I paid off the loan. Two weeks of my life I'll never get back. The service at Regions is terrible. As soon as I can refinance it somewhere else I explained to them I would close every account I have with them. Good riddance.

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  •  
    Reviewed By RegionsCustomer12 Dec 27, 2017

    Profiting from Incompetence

    I went to pay off a loan on 12/22/17. The employee gave me the amount of the payoff and I paid it off. Then 4 days later I found out there was still a balance on the account because the employee gave me the wrong payoff amount. And, to make matters worse, Regions earned additional interest on the remaining balance. So I had driver back to the bank to pay off the remaining balance in person, plus additional interest. Did the banker who "helped" me even offer to refund the additional interest to me after the FINAL payoff? NO, and to make matters worse she was very unapologetic and damn near unpleasant about everything and simply made excuses like, "well, sir, the reason the payoff was wrong is because he read the wrong amount on the screen". Yeah, tell me something I don't know. How about saying, "I'm so sorry we goofed, let me take your payoff and then credit your account back the interest we earned on YOUR money"? That never occurred to her.

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  •  
    Reviewed By sahsen9999 Jan 3, 2017

    REGIONS PERSONAL BANKER, A JOKE!!

    Over the Christmas holiday, my Regions Visa Debit card was hacked and over $1,000 of unauthorized purchases were made using the card. Of course, the bank was closed for 3 days during the holiday and would not allow a dispute be filed until the charges "posted". Did you know, Regions does not immediately put the money back into your account, pending an investigation like every other bank in this country does. There is a 10 waiting period and they don't make exceptions. In addition, they do not issue temporary bank cards (bank personnel told me they are not that technically savvy!) In addition to a 10 day delay, they start hitting you with NSF charges even though my legitimate charges came BEFORE the unauthorized charge. Regions chose to hit me with approx. $250 in NSF charges. Since the bank took an additional 3 day New Years holiday there was no way to get any money out of my bank. My direct deposit paycheck was taken by the bank to cover the charges including the NSF fees. I am closing this account as soon as I can change my direct deposit to another bank. I would NEVER under any conditions open an account or recommend this bank to anyone!! As for my Regions "personal banker", I want to thank you for nothing and a special thank you to the bank manager who refused to reimburse me the NSF fees knowing that I have never over-drafted my account and the fees were incorrectly charged. And please change the automated message on your voice recording saying Regions has the highest customer satisfaction rating of any bank. You MUST BE JOKING!

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  •  
    Reviewed By abusedbyregions Nov 23, 2016

    ABUSIVE, DISRESPECTUL and INEPT

    We have been trying to obtain a home loan/mortgage for over 100 days. Mortgage employees have been incompetent to say the least. We have had to submit documentation up to three times in some occasions under their excuse that it is outdated, from previous month. It is impossible to reach at any of the loan officers, underwriting or anyone in that department, they DO NOT answer any phone calls, text messages or emails. Those employees do not even have the minimal courtesy to respond if documents have arrived, after we have requested that response with every batch of document we have sent.
    We have had to postpone the closing on our new home three times and incur into penalties, inconvenience, pay of rent after leaving our home already sold and closed, and feeling scrutinized as a delinquent criminal it is shameful on the practices of this bank. After owning 4 homes during our married life, and having built and secured a top credit over the years, this treatment is disrespectful, incompetent and abusive.
    We will end up having a loan with this bank, but we WILL NOT bank with them EVER!

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  •  
    Reviewed By carolyn s. Oct 19, 2013

    Horrific of late

    Recently, I had noticed unreasonable amounts of hold time on Certified checks from another local bank. But nothing could have prepared me for the Thievery by Bank that I am currently experiencing...I deposited $30,000 into my Regions Bank from another personal account in another local (Nashville) bank. I can see the funds were taken out of the first bank and yet 5 days later, the thieves at Regions have charged me a $72 overdraft and are still showing that I am 'overdrawn".
    I will be in their office Monday morning...I will never ever cross their threshold again...I am disappointed but I must get out of their bank.

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  •  
    Reviewed By BMeyn Jan 25, 2016

    Called local Police Department

    Regions in McComb MS refused to cash a check for my mother. She had the money in her account. They claimed they did not have enough cash on hand or available at the other 5 local branches. In the mean time they called the police to come and find out if my mother really wanted her money. They called her son in Pennsylvania. They also called Mother's ex-husband (divorced over 30 years) to find out if she should get her money.
    Finally after a humiliating interview with the local police, he announced it was OKAY by him for her to get part of her money out of her account.
    They only had one half on hand. (Or so they claimed.)
    She died two days later heart-broken because she couldn't get her money.
    Note: It was not a large sum of money just a few K.

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  •  
    Reviewed By arachel Jan 8, 2016

    They stealing money from customers!!!!!!

    I found it very upsetting when I woke up this morning to see that my account was overdrawn by 73.12 with 72.00 of that being overdraft charges from you placing fees on my account being 1.12 short. This is highway robbery and I honestly don't understand why this happen. In speaking with your rep I was given a explanation that still does not make since to me and it has left me in a financial bind. Please reverse these charges because this is so sad that you would take this amount form me for such a small shortage. Very disappointed and frustrated customer and I would like my money back. This is it fair and unacceptable. No respect or consideration for their customers. I can't believe this happen. Tried to reach out to them to reverse the charges and they refused. It's sad and I won't continue to bank with them.

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