Regions Bank Hoover Green Valley Branch
1592 Montgomery Highway, Birmingham, AL 35216Get Directions
Regions Bank Branch Customer Reviews
Reviewed By RegionsCustomer12 Dec 27, 2017
Profiting from Incompetence
I went to pay off a loan on 12/22/17. The employee gave me the amount of the payoff and I paid it off. Then 4 days later I found out there was still a balance on the account because the employee gave me the wrong payoff amount. And, to make matters worse, Regions earned additional interest on the remaining balance. So I had driver back to the bank to pay off the remaining balance in person, plus additional interest. Did the banker who "helped" me even offer to refund the additional interest to me after the FINAL payoff? NO, and to make matters worse she was very unapologetic and damn near unpleasant about everything and simply made excuses like, "well, sir, the reason the payoff was wrong is because he read the wrong amount on the screen". Yeah, tell me something I don't know. How about saying, "I'm so sorry we goofed, let me take your payoff and then credit your account back the interest we earned on YOUR money"? That never occurred to her.Thank you for your feedback Is this review helpful?