Regions Bank Foley W Roosevelt Ave Branch
100 W. Roosevelt Avenue, Foley, AL 36535Get Directions
Regions Bank Branch Customer Reviews
Reviewed By Debbie Huff Aug 17, 2015
Horrible treatment of my parents;40 year customers
My parents have been loyal customers for 40 years. They have paid off two mortgages and had countless consumer loans over the years. They have two SS checks directly deposited into their account monthly. My 77 year old mother came to your branch on Saturday with her payroll check from a local business that she has been working at for years. She was told if she deposited it on Saturday, that she could have access to it on Tuesday. She needed groceries and medicine and had no means to access her account with this hold being placed on her account. I realize that you all have policies and procedures but really? This is pathetic.Your employees should be trained to make a decision based on the account information or at least be trained to know enough to ask a manager to help them make decent decision. I have encouraged my parents for years to move their account to a Credit Union where they won't be treated like criminals. It is obvious that Regions Bank does not care about their financial needs, even though they have been customers for 40 years.Thank you for your feedback Is this review helpful?