Regions Bank Eastbrook Branch
301 Coliseum Boulevard, Montgomery, AL 36109Get Directions
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Regions Bank Branch Customer Reviews
CReviewed By crewsfamily Jun 19, 2014
Regions bank is awful. They charge fees to cash checks, deposit checks, having an account, pretty much everything. The staff is rude both on the phone and in-person. I am done with this bank this has been the last straw for me. I deposited a check 5 days ago and it still has not been put into my account. When I call to ask why they then freeze my whole account and say it will be investigated within the next two weeks, in the meantime I can not access any of my money nor get the check back. They can't give me a reason for this just keep getting told it is part of a process.
I do not live close to a bank so I tried working out this issue on the phone not once but four times and each time I get told something different and the people I speak with are very rude and unhelpful. I went into the bank (which opened at 9:15 rather than 9:00 like it says on the door!). I walked in before two other people and they helped them first. I have four small children and had to wait forever, when someone finally helped me she didn't have a clue what she was doing, she didn't know why the hold was there and the only person who could unfreeze my account wouldn't be in until late afternoon but they wouldn't be able to get to it for a week. So they think it is okay for me to not have access to my money for two weeks. they disabled my debit cards and closed my online account and can't seem to tell me anything other than a check I deposited is under review. This left me no way to put gas in my car, buy groceries, or pay bills! I am furious as soon as they decide to give me access to my account I will be closing it and going to a new bank with better customer service.
Regions is horrible, all they do is steal your money.Thank you for your feedback Is this review helpful?