Regions Bank Coconut Grove Branch
3516 Main Highway, Coconut Grove, FL 33133
Coconut Grove LocationGet Directions
Regions Bank Branch Customer Reviews
Reviewed By nadezkara Jun 22, 2014
Make Sure You Take The Teller Flowers
If you think this tag line suggests a positive review, think again. I have had the worst experience of my life at the Coconut Grove branch of Regions Bank. My husband transfers money from one of our accounts to our Regions account monthly to cover home expenses. For personal reasons, he does this in cash, usually under $2,000/month. Although it is my account, it is perfectly legal for him to make a monthly deposit to the account in any manner he choses.
About 8 to 10 months ago, he mentioned that a certain teller was asking a lot of questions about who he was. He told her that he was my husband. She wanted his name and other unnecessary information. He became a little obstinate and decided not to play along. I have been out of the country this month. My husband mentioned that a certified letter came to me, he was unable to pick it up. The postal people showed it to him, it was from Regions. We thought nothing of it since we have never had any issues with the account.
Early this week we sent our quarterly tax check to the IRS, using this same account. Two days later, my husband tried using the Regions debit card and it did not work. He went on line and checked the account, if had been closed. I contacted Regions from Europe. Evidently, someone had reported our account to the Feds under the Patriot Act (guess who?). Regions closed the account. Of course this put us in a difficult position with the IRS and we quickly sent out a replacement check from a different bank. Bare in mind, our Regions account was only used to pay mundane things like the electric bill, cable, pool maintenance, property taxes, insurance and the like. The account was open for four years without incident, not even a bounced check.
The moral of the story, if you bank at Regions, you better kiss up to the tellers (flowers?). If they decide they don't like you, you may regret it. Of course, there is another solution, one I plan to use in the future, bank somewhere else!Thank you for your feedback Is this review helpful?
Reviewed By nyloracsnommis Sep 20, 2017
Never had a problem at this branch.
This is a small-town, friendly branch. Every time I have had a problem or questions about anything they have been so helpful. I have been banking here for many years and I love it. Since it is small and located in the Village of Coconut Grove, there are rarely lines in the teller lanes or inside the bank. and the wait for a meeting with an officer is also usually reasonable, like five to ten minutes. Since I use the bank so often, they know me by name. If I call the branch directly there is never a voicemail recording they just answer the phone. If I need an exception for a hold they try very hard to accommodate me within their permitted guidelines. I have no complaints and really enjoy the personal service.Thank you for your feedback Is this review helpful?