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B MyBankTracker Rating

Regions Bank Coconut Grove Branch

3516 Main Highway, Coconut Grove, FL 33133

Coconut Grove Location

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Branch Phone Number 800-734-4667

Regions Bank Branch Customer Reviews

1 out of 5 stars
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    Reviewed By nadezkara Jun 22, 2014

    Make Sure You Take The Teller Flowers

    If you think this tag line suggests a positive review, think again. I have had the worst experience of my life at the Coconut Grove branch of Regions Bank. My husband transfers money from one of our accounts to our Regions account monthly to cover home expenses. For personal reasons, he does this in cash, usually under $2,000/month. Although it is my account, it is perfectly legal for him to make a monthly deposit to the account in any manner he choses.

    About 8 to 10 months ago, he mentioned that a certain teller was asking a lot of questions about who he was. He told her that he was my husband. She wanted his name and other unnecessary information. He became a little obstinate and decided not to play along. I have been out of the country this month. My husband mentioned that a certified letter came to me, he was unable to pick it up. The postal people showed it to him, it was from Regions. We thought nothing of it since we have never had any issues with the account.

    Early this week we sent our quarterly tax check to the IRS, using this same account. Two days later, my husband tried using the Regions debit card and it did not work. He went on line and checked the account, if had been closed. I contacted Regions from Europe. Evidently, someone had reported our account to the Feds under the Patriot Act (guess who?). Regions closed the account. Of course this put us in a difficult position with the IRS and we quickly sent out a replacement check from a different bank. Bare in mind, our Regions account was only used to pay mundane things like the electric bill, cable, pool maintenance, property taxes, insurance and the like. The account was open for four years without incident, not even a bounced check.

    The moral of the story, if you bank at Regions, you better kiss up to the tellers (flowers?). If they decide they don't like you, you may regret it. Of course, there is another solution, one I plan to use in the future, bank somewhere else!

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