Regions Bank Julington Creek Branch
522 State Road 13, Fruit Cove, FL 32259Get Directions
Regions Bank Branch Customer Reviews
Reviewed By adr13 Dec 15, 2015
Horrible customer service
I went into Regions Bank today to cash a check for 1000.00 that my girlfriend had given me. Upon presenting the check to the teller, I was informed that since I didnt have an account at Regions, they were going to charge me 1% of the check? I asked the teller if she was kidding? She said no, would you like to open an account?
REALLY??? Talk about being railroaded into a checking account....
I replied no thank you, and that I had never heard of such. She replied, "You dont do much banking do you?" I wanted to go over the counter....
I kept my composure as she pretended there was a problem with the account, picking up the phone but never saying a word. 5 minutes later she starts counting out the money. This is how she dispersed it. 50's-10, 20's-22, 10's-5. As she counted it back she threw it into the window and never even looked up. I told her thank you for not offering me an envelope, stacked my money and walked away.
As I walked toward the door, I was greeted by the manager of the bank. I explained to her what had happened and she assured me she would take care of the situation. If the woman doesnt want a customer service position she should find a new job. Customers are going to be unhappy occasionally. Its your job to handle that with dignity and respect PERIOD.
I will be sure and try every way possible to get my girlfriend to move her money out of Regions Bank. I had my money there way back when they were AmSouth. I figured it out then.
Regions will never get my business, and I will tell everyone I know about my experience. 10.00 to cash a 1000.00 check that is drawn on YOUR bank, because I dont have an account with you? GET REAL REGIONS!!!!Thank you for your feedback Is this review helpful?