Regions Bank Murrell And Barnes Branch
3836 Murrell Road, Rockledge, FL 32955Get Directions
Regions Bank Branch Customer Reviews
Reviewed By Lance4300 Oct 16, 2015
Regions Bank Home Loan
I chose Regions bank because they offered the lowest interest rate at the time. If I knew what they were gonna put me through; I would have went with a different bank with a higher rate.
I was 3 years into my Air Force career serving overseas in Korea when I started the application process. Regions Bank qualified me and my bid was accepted for my first home. My Mortgage Loan Originator and her management was either too incompetent, or lazy to make the transaction go smooth. On multiple occasions my submitted paperwork was "lost" or "didn't go through to her email". From the beginning, over and over, I explained to her I'd be back in the states for 2 weeks before departing for my next overseas assignment. During the two weeks we would finalize paperwork and close on the house so my family could move in. My two weeks came and Surprise... she wasn't ready. When I went to her office to speak to her in person and she rushed me out because she had an "emergency" to attend to. (I later found out that emergency was a Fedex package being delivered to her house) A few days later I went back to her office and finally got a chance to sit down with her. She was so disorganized and flustered! 5 different documents I previously emailed weeks before were missing. I resent the docs and we were finally able to push the paperwork to her management.
It took her manager 3 business days to finalize the documents and send them to the closing company. The process took too long and I had to depart to my overseas base before the home was closed on.
I really think they just don't care. Minimal effort, terrible customer service, and grossly incompetent. The only reason I gave them 1 star is because there isn't an option for 0 stars. I highly recommend you take your business elsewhere.
-LanceThank you for your feedback Is this review helpful?