Regions Bank Oakville Branch
5505 Telegraph Road, Saint Louis, MO 63129
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Regions Bank Branch Customer Reviews
MReviewed By Michael+Walker Sep 25, 2013
It seems as though we are moving toward a society where big business is far less concerned with customer service/satisfaction. I have been a loyal customer for over ten years, and continue to be let down and disappointed by the lack of caring/consideration shown to me by Regions employees, particularly at the local level. Any issue or assistance that I have required from anybody with Regions here locally (dist. mgr. etc), I have been met with no caring, compassion, empathy, or concern whatsoever. Today, in reference to a hardship Ive encountered due to a simple/honest mistake (that I was able to rectify immediately upon noticing, I was told that the bank would not be able to help me recoup any part of hundreds of dollars of fees because "it's not our fault sir". This apparently told to a local branch mgr by his area supervisor. My experience with Regions will always be remembered as "corporate greed from the top down", and no observance of the human element in its communities. I doubt that anyone on that end cares (because Im just a # right?), but I'll be closing my account with Regions after over ten years, and headed over to the local credit union, where people are still "people", and they value the customers that support them, by supporting them in return.Thank you for your feedback Is this review helpful?