Renasant Bank Franklin Cool Springs Branch
9135 Carothers Parkway, Franklin, TN 37067Get Directions
Renasant Bank Branch Customer Reviews
Reviewed By rsfitzpa Sep 25, 2017
Lied about rates, I paid the price!
Please don't ever try to exchange foreign currency here! I spent WEEKS trying to get to the bottom of their exchange rates to make sure I got the most value out of the euros that I spent years earning before moving back to the US. I spoke to many different representatives and managers at this bank and they all assured me that they were quoting the correct rate, but in the end the final rate I received was a MASSIVE 16% less than what they all told me I was getting!! I am not sure if this is based on LIES or IGNORANCE but either way these people obviously do not understand their own policies and blatantly misled me, offering no sense of remorse or understanding when I asked if they could please help me correct their errors. In the end I lost hundreds and hundreds of dollars by trusting that what they all told me was true. Extremely disappointed and disgusted.Thank you for your feedback Is this review helpful?