Sonabank Kings Charter
9495 Charter Gate Drive, Mechanicsville, VA 23116Get Directions
Sonabank Branch Customer Reviews
Reviewed By JOICE Dec 7, 2017
Customer service lost
This bank used to be great at customer service way back in the day but after changing names a half a dozen times, they have lost their way in how to put their customers first and not themselves. I have noticed they have been struggling for some time, as there are different employees every time I go in my bank. It looks like a large problem with chain of command and or lack of good management. Oh well...Thank you for your feedback Is this review helpful?
Reviewed By charleneesh Mar 8, 2017
Really benefitted from having a personal banker
The branch manager has been amazing to work with. He helped me set up a small business checking account, which is specifically for women business owners and has perks (P.O.W.E.R.).
In addition, we moved our personal checking and savings accounts to EVB because of the interest earned on these accounts. The branch manager again helped us get some recurring payments transferred--a huge help!
When we were on vacation and I realized an error, I was able to email the branch manager, and he took care of it immediately. They don't just advertise the personal touch, they live it! All of the employees in the bank have been super helpful and friendly.
I drive past other banks to go here, but it is worth it for the service!Thank you for your feedback Is this review helpful?