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B+ MyBankTracker Rating

Suntrust Bank Kissimmee West Branch

3357 West Vine Street, Kissimmee, FL 34741

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Branch Phone Number 407-944-4540

Suntrust Bank Branch Customer Reviews

1 out of 5 stars
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    T
    Reviewed By Tracy Sep 8, 2013

    Fired from the bank after 38-years.

    38-Years -- Opened my first SUNTRUST account in 1975.

    Since then I have turned to Suntrust for my small business - Last 15+ years and my daughters savings account, money market accounts, etc. I have used Suntrust for multiple mortgages, etc.

    They have been my go-to bank for personal & business since 1 9 7 5 ..

    Recently we received "certified mail" from ST that we close all accounts without explanation? The request came certified from [Redacted] VP,. in the ATLANTA headquarters. I emailed Shirley simply asking for an explanation and her official response was "a business decision as been made to close our relationship? We do not provide any further information. It is an internal decision?

    What way is this to conduct business? We were asked to close our personal & business accounts. We have had ZERO issues with Suntrust. This came as a complete surprise to me. Customers deserve more of an explanation than the one stated above. WE are professional business people and undeserving of simply being fired from our bank with no explanation? Shame on Suntrust for acting in this unprofessional manner.

    I will be following up with every social media outlet I can to warn individuals about banking with this establishment.

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